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- Tasks: Handle inbound claims calls and provide support to customers in various situations.
- Company: Join PIB, a fast-growing and modern business focused on employee development and wellbeing.
- Benefits: Enjoy competitive pay, flexible hours, and a wide range of employee perks and discounts.
- Why this job: Be part of a supportive team that values customer care and personal growth.
- Qualifications: Looking for upbeat, empathetic communicators with strong attention to detail.
- Other info: Flexible working policy and commitment to diversity and inclusion.
We have a fantastic opportunity for a Breakdown Claims Handler to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls from customers wishing to make a claim on their policy. You’ll be dealing with customers who are in a variety of different situations; ranging from vehicles that won’t start at a home address, through to roadside breakdowns or road traffic accidents. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues. The hours of work are 14 per week Saturday & Sunday 2.30pm – 10pm. Responsibilities: You’ll be answering inbound calls from customers wishing to make a claim on their policy You’ll be dealing with customers who are in a variety of different situations; ranging from vehicles that won’t start at a home address, through to roadside breakdowns or road traffic accidents. You will offer verbal support and advice to customers regarding their breakdown or motor incident, and whilst doing this you’ll be delivering a market leading standard of customer care In addition to speaking to our customers, you’ll also liaise with our nationwide network of recovery agents, and colleagues from other departments within the business. Experience: The ideal candidate is upbeat, enthusiastic and passionate about helping customers. You will also be an effective communicator, who is empathetic, reassuring and understanding when speaking to customers on the telephone. You should be an organised individual, who is able to work efficiently whilst maintaining attention to detail. Further information As well as a competitive salary we offer the following benefits – Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-(Apply online only)
Breakdown Claims Handler - Part Time employer: Jigsaw
Contact Detail:
Jigsaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown Claims Handler - Part Time
✨Tip Number 1
Familiarize yourself with common breakdown scenarios and the types of claims customers might make. This knowledge will help you respond confidently and empathetically during the interview.
✨Tip Number 2
Practice your communication skills by role-playing different customer interactions. This will prepare you to handle various situations effectively, showcasing your ability to provide excellent customer service.
✨Tip Number 3
Research PIB Group and their commitment to employee wellbeing and development. Being able to discuss their values and how they align with yours can set you apart as a candidate who truly fits their culture.
✨Tip Number 4
Highlight any previous experience in customer service or claims handling during your discussions. Sharing specific examples of how you've helped customers in challenging situations can demonstrate your suitability for the role.
We think you need these skills to ace Breakdown Claims Handler - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and claims handling. Emphasize any previous roles where you dealt with customers in distressing situations, showcasing your empathy and communication skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work as a Breakdown Claims Handler and how your skills align with their requirements, such as your ability to remain calm under pressure.
Showcase Communication Skills: Since strong verbal and written communication skills are essential, consider including examples of how you've effectively communicated with customers in past roles. This could be through resolving complaints or providing clear information.
Highlight Teamwork Experience: Mention any experience you have working in a team environment. The job requires collaboration with colleagues and recovery agents, so demonstrating your ability to work well with others will strengthen your application.
How to prepare for a job interview at Jigsaw
✨Show Your Empathy
As a Breakdown Claims Handler, you'll be dealing with customers in distressing situations. Make sure to demonstrate your ability to empathize and reassure them during the interview. Share examples of how you've handled similar situations in the past.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are essential for this role. Prepare to discuss how you effectively communicate with customers and colleagues. You might want to practice explaining complex information clearly and concisely.
✨Demonstrate Your Organizational Skills
Being organized is key when handling multiple claims and customer inquiries. Be ready to talk about your time management strategies and how you prioritize tasks to ensure excellent customer service.
✨Research the Company Culture
Understanding PIB's commitment to employee wellbeing and development can give you an edge. Familiarize yourself with their values and benefits, and be prepared to discuss how you align with their mission and how you can contribute to their team.
