At a Glance
- Tasks: Support users and solve problems while collaborating with internal teams.
- Company: Join a dynamic team at Jigsaw, known for exceptional customer support.
- Benefits: Hybrid work model, career growth opportunities, and a vibrant team culture.
- Other info: Fast-paced environment perfect for those eager to learn and grow.
- Why this job: Make a real impact by helping clients and shaping product development.
- Qualifications: Strong communication skills, problem-solving mindset, and a passion for tech.
The predicted salary is between 45000 - 50000 £ per year.
As a Product Success Associate, you’ll be our frontline hero, solving problems for our users as a member of our New York based team. This is a fast‑paced, high‑impact position where you’ll spend approximately 80% of your time supporting users and 20% collaborating with internal teams. You will be helping our clients – primarily from legal, accountancy, corporate, and financial sectors – to get the most value from our platform, while also providing crucial feedback that shapes the product. Over the first 12 months, you’ll evolve into a technical, autonomous operator who can tackle almost anything when it comes to resolving support queries. This is a hybrid role, with three days a week required in-office in London.
You will focus on:
- Handling high-volume, high-velocity customer interactions – responding to inquiries, troubleshooting issues, and solving real‑world problems that address user frustrations.
- Ensuring their needs are met with both efficiency and empathy.
- Working on product initiatives – providing feedback on product development, identifying common customer needs, and contributing to feature launches.
- Being the glue between Product and Business Development – ensuring alignment between what customers need and how our platform evolves.
- Contributing to Jigsaw’s reputation as a world‑class support team – your support will contribute directly to customer satisfaction and retention, ensuring our clients continue to choose Jigsaw as their go‑to platform.
Exceptional service is one of our unique selling points, and you’ll help maintain that reputation by providing best‑in‑class support.
You will need:
- To be a phenomenal Communicator – you’re clear, concise, and empathetic, creating exceptional experiences for our clients, whether they are external customers or internal teams.
- To be a problem‑solver, thriving diving into complex issues, identifying patterns, and finding root causes to resolve problems efficiently.
- Technical aptitude – you don’t need to be a coder, but you love to tinker with tech and keep up to date on new technical trends; experience with Azure, SQL, web dev tools, terminal & cmd will be highly advantageous.
- To be organized & methodical, keeping calm under pressure and thriving in fast‑paced settings managing multiple tasks simultaneously.
- A relentless service mindset, loving helping people, anticipating needs and delivering world‑class experiences to every user, client or colleague.
- A hunger for growth – wanting to build a scale‑up from the inside and welcoming challenges.
Who should apply? If you thrive in fast‑paced environments, love solving problems, and want to work across multiple teams, this role is for you. You’ll gain exposure to both customer‑facing work and technical product development, making it an ideal steppingstone for future career growth.
Product Success Associate employer: Jigsaw Tech
At Jigsaw, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in our New York office. As a Product Success Associate, you'll enjoy a hybrid work model that promotes work-life balance while engaging in meaningful interactions with clients from diverse sectors. With ample opportunities for professional growth and a commitment to providing world-class support, you'll be empowered to make a significant impact on both our users and the evolution of our platform.
StudySmarter Expert Advice🤫
We think this is how you could land Product Success Associate
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Jigsaw Tech value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Jigsaw Tech a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Jigsaw Tech!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Jigsaw Tech.
We think you need these skills to ace Product Success Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Jigsaw Tech!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Jigsaw Tech
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
