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For Companies At a Glance
- Tasks: Support our team by troubleshooting tech issues and managing user accounts.
- Company: Join Jigsaw, a fast-growing tech company transforming professional services.
- Benefits: Enjoy a creative work environment with growth opportunities and a fun culture.
- Other info: Opportunity to learn and grow in a dynamic, supportive team.
- Why this job: Be at the heart of operations and make a real impact on our scaling journey.
- Qualifications: Tech-savvy with a passion for helping others and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
About us
At Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data. Our clients include the world’s biggest consultancies, leading financial institutions and top law firms. Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them every day. But we’re only getting started! We have ambitious goals and we’re looking for talented people to help us achieve them.
Why join us?
We're not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen. We hire people with high ownership and a bias for action. Then we trust and empower them to do their best work.
About the role
As our TechOps Administrator, you'll be the person who keeps our people, devices, and systems running smoothly, acting as the first port of call when a teammate's laptop breaks, their password stops working, or their email alias needs updating. You'll be at the heart of our operations, supporting a team and infrastructure that spans multiple locations and directly contributing to how we scale.
You’ll get to own...
- Day-to-day user support
- Password resets, account unlocks, MFA re-registration, and Microsoft 365 licence management
- Email alias changes, distribution lists, and group membership in Entra / Active Directory
- Tracing undelivered emails via Exchange Admin Centre
- Device troubleshooting and management
- First-line diagnosis for Windows and Mac laptops, including software, peripherals, and antivirus
- New starter setup and handover
- Enrolling devices into Intune and Iru (Kandji), pushing updates and patches
- Lighter infrastructure tasks (to grow into)
- IP whitelisting on SQL servers and web app firewalls in Azure, checking application logs, and running scheduled automation runbooks
- Recurring tasks
- Triaging the Freshdesk queue against our sub-five-minute first-response target
- Approving instance access requests and updating the company email signature in Azure Blob Storage
- Documentation and systematisation
- Writing and maintaining SOPs and a known-issues log for everything you own with a view to turn those SOPs into scripts, scheduled jobs, and self-service flows so the work stops being manual
You’ll thrive in this role if...
- You genuinely care about helping people and have a knack for explaining tech in a way that everyone can understand and appreciate
- You think in systems, not tickets. You'd rather understand why a ticket happened and prevent the next fifty like it
- You're technical, or confident you can get there fast, being comfortable troubleshooting Windows 10/11 and macOS properly, and you understand how Microsoft 365 works under the hood
- You value creating scalable processes that improve your peers’ experience with their systems and equipment.
- You have PowerShell scripting skills that’ll support you automating tasks and creating efficiencies
- You’re familiar with Intune and making sure everything runs smoothly
- You understand the basics of networking to keep our connections strong and secure
It would be a plus if...
- You're right at home with Linux or Mac OS, and love exploring all the cool things you can do with them
- You have some impressive cybersecurity qualifications that show you really know your stuff when it comes to keeping things safe
- You’ve got some serious skills with Docker, and you enjoy using it to build awesome stuff
Technical Operations Administrator in London employer: Jigsaw Tech
Contact Detail:
Jigsaw Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Administrator in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Jigsaw. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or automating tasks, create a small project or demo to showcase your abilities. Share it on LinkedIn or during interviews to give us a taste of what you can do.
✨Tip Number 3
Be proactive! Don’t wait for job openings to pop up. Reach out to us directly through our website and express your interest in the TechOps Administrator role. A little initiative goes a long way!
✨Tip Number 4
Prepare for the interview by understanding our mission and values. We love creativity and enthusiasm, so think about how you can bring those qualities into your responses. Show us why you’d be a great fit for our team!
We think you need these skills to ace Technical Operations Administrator in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for tech and helping people shine through. We love candidates who are genuinely excited about the role and can convey that in their words!
Tailor Your Application: Make sure to customise your application to highlight how your skills align with what we're looking for. Mention specific experiences that relate to user support, troubleshooting, or any relevant tech you've worked with.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Remember, we want to understand your experience without getting lost in complicated terms!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jigsaw Tech
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, macOS, and Microsoft 365. Be ready to explain how these systems work and how you've tackled similar issues in the past. Jigsaw values a proactive approach, so think about how you can prevent tech problems before they arise.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved tech issues in previous roles. Focus on your thought process and how you approached troubleshooting. Jigsaw is looking for someone who thinks in systems, so demonstrate your ability to analyse problems and create scalable solutions.
✨Emphasise Your Communication Skills
Since you'll be helping teammates with tech issues, it's crucial to show that you can explain complex concepts in simple terms. Practice explaining a technical problem and solution as if you're talking to someone with no tech background. This will highlight your ability to connect with others and make their lives easier.
✨Be Ready to Discuss Automation
Jigsaw is keen on efficiency, so come prepared to talk about any experience you have with automation tools like PowerShell or Intune. Share specific examples of how you've automated tasks in the past and the impact it had on your team's productivity. This will show that you're aligned with their goals of creating scalable processes.