At a Glance
- Tasks: Lead client services, mentor the team, and ensure seamless event delivery.
- Company: Dynamic £3m agency specialising in events and venue finding.
- Benefits: Real autonomy, influence, and a chance to shape your role.
- Other info: Opportunity for travel and a £1k recommend a friend scheme.
- Why this job: Be the trusted link between clients and the agency, making a real impact.
- Qualifications: Experience in venue finding, logistics, and delegate management.
The predicted salary is between 50000 - 65000 € per year.
Some leadership roles are about stepping back. This one is about stepping in. Not to micromanage, but to be the person clients actually rely on. You’d be joining a £3m agency (team of 6) where events, incentives and venue finding all sit under one roof. The delivery is solid. What they need now is someone to sit between the client and the agency and make sure everything just… works. You’re the link. The translator. The person who sees it from the client’s side before it becomes a problem.
This is a genuine number two role to the MD. Strategy, sounding board, taking a good 30% off their plate that gives you freedom to do things your way. You’ll lead client services, mentor the team and raise standards without turning it into process for the sake of process. You’ll be pitching, presenting and fronting key relationships. The person clients call when it matters, not just when it’s going well.
What’s in it for you? Real autonomy. Real influence. And nowhere to hide… in a great way. You’ll have the space to shape how things are done, build the function your way and actually see the impact of your decisions. No layers. No endless signoffs. Just a business that wants to grow and needs someone to help steer it.
You’ll need to know your stuff: venue finding, logistics, delegate management and how it all fits together. Plus, you’ll need to enjoy travel, because this isn’t a “watch it from afar” role. If you like being trusted, listened to, and given the reins without someone grabbing them back every five minutes, this is that role. If you’ve been doing the job and want more say, more impact and a proper seat at the table, click apply and let’s have a confidential chat. Who knows where it will take you.
Don’t worry if your CV isn’t up to date, we can deal with that later. Oh, I also run a £1k recommend a friend scheme, so please feel free to share with your connections.
Head of Client Services - Event management & Venue find agency employer: Jigsaw Talent Solutions
Join a dynamic £3m agency where your leadership will directly influence client satisfaction and team performance. With a focus on autonomy and real impact, you'll have the opportunity to shape client services in a supportive environment that values your expertise and encourages personal growth. Located in a vibrant area, this role offers the chance to engage with clients and events hands-on, making it an exciting place for those who thrive on collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Services - Event management & Venue find agency
✨Tip Number 1
Network like a pro! Get out there and connect with people in the event management industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or clients. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your personality during interviews! This role is all about being the link between clients and the agency, so let your communication skills shine. Be genuine, share your experiences, and demonstrate how you can bring value to the team. Remember, they want someone they can trust!
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've had to solve problems or manage client expectations. Be ready to discuss how you would handle challenges in this role. It’s all about showing you can think on your feet and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative. Plus, it gives us a chance to see your application in the best light. And remember, if you know someone who’d be a great fit, refer them and earn some cash!
We think you need these skills to ace Head of Client Services - Event management & Venue find agency
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your personality shine through. We want to see the real you, so don’t be afraid to show your passion for client services and event management. Remember, this role is all about building relationships!
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in venue finding, logistics, and delegate management. We’re looking for someone who knows their stuff, so show us how your background fits the bill!
Showcase Your Leadership Skills:This role is about stepping in and leading the team without micromanaging. Use your application to demonstrate how you've successfully mentored others and raised standards in previous roles. We want to know how you can make an impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jigsaw Talent Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of venue finding, logistics, and delegate management. Be ready to discuss how these elements fit together in the context of client services. This role is all about being the go-to person for clients, so showing that you understand their needs will set you apart.
✨Showcase Your Leadership Style
Since this position involves mentoring a small team, think about how you can demonstrate your leadership style during the interview. Share examples of how you've successfully led teams in the past, focusing on collaboration and raising standards without unnecessary processes.
✨Prepare for Real Scenarios
Anticipate questions that might come up regarding challenging client situations. Prepare to discuss how you would handle issues before they escalate, showcasing your proactive approach. This will highlight your ability to be the link between the client and the agency effectively.
✨Emphasise Autonomy and Influence
This role offers real autonomy, so be prepared to talk about how you’ve thrived in similar environments. Share experiences where you’ve made impactful decisions and how you’ve shaped processes or strategies in previous roles. This will resonate well with the agency's desire for someone who can steer growth.
