At a Glance
- Tasks: Lead client services, mentor the team, and ensure seamless event delivery.
- Company: Dynamic event management agency with a collaborative team of 6.
- Benefits: Real autonomy, influence, and a chance to shape your role.
- Other info: Opportunity for travel and a £1k recommend a friend scheme.
- Why this job: Be the trusted link between clients and the agency, making a real impact.
- Qualifications: Experience in venue finding, logistics, and delegate management.
The predicted salary is between 60000 - 80000 € per year.
Some leadership roles are about stepping back. This one is about stepping in. Not to micromanage. But to be the person clients actually rely on. You’d be joining a £3m agency (team of 6) where events, incentives and venue finding all sit under one roof. The delivery is solid. What they need now is someone to sit between the client and the agency and make sure everything just… works. You’re the link. The translator. The person who sees it from the client’s side before it becomes a problem.
This is a genuine number two role to the MD. Strategy, sounding board, taking a good 30% off their plate that gives you freedom to do things your way. You’ll lead client services, mentor the team and raise standards without turning it into process for the sake of process. You’ll be pitching, presenting and fronting key relationships. The person clients call when it matters, not just when it’s going well.
What’s in it for you? Real autonomy. Real influence. And nowhere to hide… in a great way. You’ll have the space to shape how things are done, build the function your way and actually see the impact of your decisions. No layers. No endless signoffs. Just a business that wants to grow and needs someone to help steer it.
You’ll need to know your stuff. Venue finding, logistics, delegate management and how it all fits together, plus you’ll need to enjoy travel, because this isn’t a “watch it from afar” role. If you like being trusted, listened to, and given the reins without someone grabbing them back every five minutes, this is that role. If you’ve been doing the job and want more say, more impact and a proper seat at the table, click apply and let’s have a confidential chat. Who knows where it will take you.
Don’t worry if your CV isn’t up to date, we can deal with that later.
Oh, I also run a £1k recommend a friend scheme, so please feel free to share with your connections.
Head of Client Services - Event management & Venue find agency in Birmingham employer: Jigsaw Talent Solutions
Join a dynamic £3m agency where your leadership will directly influence client satisfaction and operational excellence. With a close-knit team of six, you'll enjoy a culture that values autonomy and innovation, allowing you to shape the client services function while mentoring others. Located in a vibrant area, this role offers unique opportunities for personal growth and the chance to make a tangible impact in the event management industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Services - Event management & Venue find agency in Birmingham
✨Tip Number 1
Get to know the company inside out before your interview. Research their past events, client testimonials, and any recent news. This will help you speak their language and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! You’ll likely need to present your ideas during the interview. Make sure you can clearly articulate how you’d approach client services and improve their processes without overcomplicating things.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what the MD is really looking for in a candidate.
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions, we’re here to help you every step of the way.
We think you need these skills to ace Head of Client Services - Event management & Venue find agency in Birmingham
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your personality shine through. We want to see the real you, so don’t be afraid to show your passion for client services and event management. Remember, this role is all about building relationships!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in venue finding and logistics. We’re looking for someone who understands the ins and outs of the industry, so connect your past roles to what we need at StudySmarter.
Showcase Your Leadership Skills:This role is about stepping in and leading the team, so share examples of how you've mentored others or improved processes in your previous jobs. We want to know how you can raise standards without overcomplicating things!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Jigsaw Talent Solutions
✨Understand the Agency's Vision
Before your interview, take some time to research the agency's past events and their overall mission. This will help you align your answers with their goals and demonstrate that you're genuinely interested in being the link between clients and the agency.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to leadership and mentoring. Think of specific examples where you've successfully guided a team or improved client relationships without overcomplicating processes. This will show that you can raise standards while keeping things efficient.
✨Prepare for Real-World Scenarios
Expect questions about how you'd handle specific challenges in event management and client services. Prepare some scenarios where you've navigated tricky situations, ensuring you highlight your problem-solving skills and ability to see things from the client's perspective.
✨Emphasise Your Autonomy and Impact
This role is all about having the freedom to shape processes and make impactful decisions. Be ready to discuss how you've taken initiative in previous roles and the positive outcomes that resulted. This will resonate well with their desire for someone who can steer the agency towards growth.
