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- Tasks: Provide 1st line IT support and resolve technical issues for a global manufacturer.
- Company: Established Poole manufacturer with a strong team culture and global presence.
- Benefits: Competitive salary, flexible start times, and genuine long-term career prospects.
- Other info: Opportunity to work in a close-knit team and develop your skills.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: Previous IT support experience or relevant qualifications required.
The predicted salary is between 30000 - 30000 £ per year.
Are you the sort of person who genuinely enjoys solving problems, fixing issues and being the go-to person when technology goes wrong? We are working with a long-established Poole manufacturer with a global presence, to recruit an IT Support Technician to join their Business Systems team. This is a fantastic opportunity to join a business with real heritage, strong values and the backing of the wider corporate group. Their products are used across healthcare, transport, mobility, leisure and industrial sectors worldwide.
Working closely with the IT Manager, you will provide day-to-day support across the business, ensuring employees receive fast, effective support both onsite and remotely when needed. You will play a key role in keeping systems running smoothly, resolving issues quickly and helping drive improvements across the wider IT function.
Key responsibilities will include:
- Providing 1st line IT support across hardware, software and user issues
- Escalating more complex issues to 2nd line or external support providers
- Installing and configuring PCs, phones and printers
- Diagnosing faults and resolving technical issues quickly and effectively
- Supporting Windows updates, anti-virus maintenance and system upgrades
- Administering telephony and call recording systems
- Supporting staff with training on IT systems and equipment
- Assisting with IT audits, asset management and wider business systems improvements
- Monitoring and updating support tickets to ensure issues are resolved efficiently
We are looking for someone with previous IT support experience or relevant qualifications, alongside a good working knowledge of Microsoft Windows, Microsoft Office, Windows Server and basic networking principles. You will be a natural problem solver who enjoys helping people, can manage multiple priorities and takes pride in delivering a high level of service. Just as importantly, you will be organised, approachable, eager to learn and able to work well both independently and as part of a close-knit team.
In return, you will be joining a successful and growing business with an excellent reputation, strong team culture and genuine long-term career prospects. If you are looking for a varied, hands-on IT support role within a business where you can really make an impact, we would love to hear from you.
IT Technician in Poole employer: Jigsaw Specialist Recruitment
Contact Detail:
Jigsaw Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician in Poole
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and problem-solving abilities. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or user queries. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Plus, it helps us keep track of your application and get you in front of the right people faster.
We think you need these skills to ace IT Technician in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and relevant qualifications. We want to see how your skills match the job description, so don’t be shy about showcasing your problem-solving abilities and technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and let us know what excites you about this role.
Show Off Your Soft Skills: While technical skills are crucial, we also value your ability to communicate and work well with others. Highlight experiences where you've helped colleagues or resolved issues effectively – it shows us you’re a team player!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jigsaw Specialist Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Office, and basic networking principles. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific problems you solved, the steps you took, and the outcomes. This will demonstrate your ability to think on your feet and provide effective support.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain technical scenarios or user issues. Practice articulating your thought process clearly, as this will show your analytical skills and your approach to customer service.
✨Highlight Your Team Spirit
Since you'll be working closely with the IT Manager and other team members, emphasise your ability to collaborate. Share examples of how you've worked in a team to achieve goals or improve processes, showcasing your interpersonal skills.