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For Companies At a Glance
- Tasks: Provide hands-on IT support across multiple sites and technologies.
- Company: Join a leading manufacturing group with a dynamic IT team.
- Benefits: Competitive salary, career growth, and exposure to diverse technologies.
- Other info: Opportunity to work with international teams and enhance your IT expertise.
- Why this job: Make a real impact by supporting users in a fast-paced environment.
- Qualifications: 3+ years in 1st/2nd line IT support with strong technical skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently working with a leading manufacturing group who are seeking an experienced and proactive IT Support Engineer to join their busy in-house IT team. This is a varied, hands-on role supporting users across multiple sites and international locations, offering exposure to a wide range of technologies and IT functions.
The Role
You will provide 1st and 2nd line support, ensuring the smooth day-to-day running of IT services within a fast-paced production environment. Acting as a key point of contact for all levels of staff, you will manage IT requests, monitor systems, and support both physical and virtual infrastructure.
Key Responsibilities
- Deliver 1st/2nd line hardware and application support (on-site and remote)
- Build, upgrade and maintain PCs, hardware and operating systems
- Install and support software applications
- Administer user accounts and deliver new starter inductions
- Monitor servers, networks, backups and system health
- Support Microsoft 365 (Exchange, Outlook, Teams, Office)
- Manage IT asset procurement, setup, and lifecycle (including disposal)
- Maintain accurate documentation and records
Requirements
Minimum 3 years experience in a 1st/2nd line IT support role. Strong knowledge...
IT Support Engineer employer: Jigsaw Specialist Recruitment
Contact Detail:
Jigsaw Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry meetups, and don’t be shy about letting people know you’re on the hunt for an IT Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with hardware and software support. Share specific examples of how you've tackled challenges in previous roles to demonstrate your problem-solving abilities.
✨Tip Number 3
Prepare for those interviews! Research common IT support scenarios and practice your responses. Be ready to discuss how you would handle various technical issues, especially in a fast-paced environment like manufacturing. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how you've tackled similar challenges in the past, so don’t hold back on those specific examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Engineer role. Share your passion for technology and how you can contribute to our busy in-house team.
Show Off Your Technical Skills: We’re looking for someone with a strong grasp of hardware, software, and systems. Make sure to list relevant technologies you’ve worked with, especially Microsoft 365, as this will catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Jigsaw Specialist Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, especially Microsoft 365 and hardware support. Be ready to discuss your experience with these tools and how you've used them to solve problems in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think of specific scenarios where you provided 1st or 2nd line support and how you managed to resolve them efficiently. This will demonstrate your proactive approach and ability to think on your feet.
✨Understand the Company Culture
Research the manufacturing group you're interviewing with. Knowing their values and work environment can help you tailor your responses and show that you're a good fit for their team. Plus, it gives you a chance to ask insightful questions!
✨Practice Your Communication Skills
As an IT Support Engineer, you'll be the go-to person for users at all levels. Practice explaining technical concepts in simple terms, as this will be crucial during the interview. Clear communication can set you apart from other candidates.