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For Companies At a Glance
- Tasks: Provide hands-on IT support across multiple sites and technologies.
- Company: Leading manufacturing group with a dynamic in-house IT team.
- Benefits: Monday to Friday hours, exposure to diverse IT systems, and a collaborative environment.
- Other info: Opportunity for career growth and varied projects in a multi-site business.
- Why this job: Join a fast-paced team and make a real impact on IT services.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and Windows/Office 365 knowledge.
The predicted salary is between 30000 - 40000 £ per year.
We are currently working with a leading manufacturing group who are seeking an experienced and proactive IT Support Engineer to join their busy in-house IT team. This is a varied, hands-on role supporting users across multiple sites and international locations, offering exposure to a wide range of technologies and IT functions.
The Role
You will provide 1st and 2nd line support, ensuring the smooth day-to-day running of IT services within a fast-paced production environment. Acting as a key point of contact for all levels of staff, you will manage IT requests, monitor systems, and support both physical and virtual infrastructure.
Key Responsibilities
- Deliver 1st/2nd line hardware and application support (on-site and remote)
- Build, upgrade and maintain PCs, hardware and operating systems
- Install and support software applications
- Administer user accounts and deliver new starter inductions
- Monitor servers, networks, backups and system health
- Support Microsoft 365 (Exchange, Outlook, Teams, Office)
- Manage IT asset procurement, setup, and lifecycle (including disposal)
- Maintain accurate documentation and records
Requirements
- Minimum 3 years’ experience in a 1st/2nd line IT support role
- Strong knowledge of Windows domain environments and Office 365
- Experience with virtualisation technologies (VMware and/or Hyper-V)
- Proven troubleshooting skills across hardware, software and networking
- Highly organised with the ability to prioritise in a fast-paced environment
- Strong communication skills and ability to work across all business levels
- Full UK driving licence (travel between sites required)
The Offer
Monday to Friday, 08:00–16:00 (primarily on-site). Opportunity to work within a dynamic, multi-site manufacturing business. Broad exposure to IT systems and projects across the group.
If you’re a motivated IT professional looking for a varied and rewarding role, we’d like to hear from you.
Locations
IT Support Engineer in Hampshire, Lymington employer: Jigsaw Specialist Recruitment Limited
Contact Detail:
Jigsaw Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Hampshire, Lymington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for IT support roles or take on freelance gigs. This not only boosts your CV but also gives you real-world examples to discuss during interviews.
✨Tip Number 3
Prepare for those interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with Microsoft 365 or handle user requests. We want you to be ready to impress with your problem-solving skills!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer in Hampshire, Lymington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how you've tackled similar challenges in past roles, especially with Windows environments and Office 365.
Showcase Your Skills: Don’t just list your skills; give us examples of how you’ve used them! Whether it’s troubleshooting hardware issues or managing IT requests, we love seeing real-life applications of your expertise.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you’re a great fit for this role and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jigsaw Specialist Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows domain environments and Office 365. Be ready to discuss your experience with virtualisation technologies like VMware or Hyper-V, as well as any troubleshooting scenarios you've faced in the past.
✨Showcase Your Communication Skills
As an IT Support Engineer, you'll be the go-to person for all levels of staff. Practice explaining technical concepts in simple terms, and think of examples where you've successfully communicated with non-technical users to resolve issues.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Prepare to discuss how you prioritise tasks and manage multiple IT requests simultaneously. You might even want to bring a few examples of how you've handled busy periods in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like troubleshooting a network issue or managing a new starter's IT setup. Think through your approach to these scenarios and be ready to explain your thought process clearly.