At a Glance
- Tasks: Review mortgage applications for compliance and conduct customer care calls.
- Company: Join a supportive team at Mortgage Matters, dedicated to helping customers.
- Benefits: Enjoy 33 days holiday, pension, life insurance, and free parking.
- Other info: Great career growth opportunities in a dynamic environment.
- Why this job: Make a real difference in people's lives by ensuring accurate mortgage advice.
- Qualifications: Attention to detail, good communication, and self-motivation are key.
The predicted salary is between 25000 - 25000 € per year.
Start Date: ASAP
Basic Salary: £25,000
Location: Medway
Hours: Monday to Friday 8:30am to 4:30pm
Benefits: 33 days paid Holiday (Plus an additional day off for your birthday), Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme, Free onsite parking, Sponsorship for charitable entry events.
At Mortgage Matters and Arun Estates (our parent company) we need people who genuinely enjoy helping people and want to do a great job, day in day out. A mortgage is probably the most expensive cost any of us will bear. That is why we pride ourselves on giving our mortgage customers the best advice and service possible and a vital part of this is making sure that their mortgage applications are accurate and supported by all the correct details. You will enjoy being relied upon to do a great job and make a difference.
You will be working in a centralised team of compliance professionals under our mortgage services brand, Mortgage Matters.
What will you do every day?
- Review and audit sales files for compliance
- Conduct customer care calls
- Identify and rectify discrepancies in applications
- Ensure all applications are compliant and up-to-date
- Provide remote support to estate agency branch Mortgage Advisors
- Identify trends and recommend related training needs
What will you offer us?
- Attention to detail
- Good communication skills
- Self-motivation
- A desire to take accountability and responsibility and recognise the importance of your role
- The ability to prioritise your work
- A great work ethic and focus
- Tenacity
- An understanding of the Mortgage Industry (advantageous although not essential)
Don't delay in applying, if this sounds just the job for you!
Mortgage Compliance Quality Assurance Team Member employer: Jigsaw Recruitment
At Mortgage Matters and Arun Estates, we pride ourselves on fostering a supportive and dynamic work environment in Medway, where our employees are valued for their contributions to helping customers navigate the complexities of mortgages. With generous benefits including 33 days of paid holiday, a pension scheme, and opportunities for personal growth through training, we ensure that our team members feel motivated and appreciated. Join us to be part of a dedicated team that not only prioritises compliance but also champions employee well-being and community involvement.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Compliance Quality Assurance Team Member
✨Tip Number 1
Get to know the company! Research Mortgage Matters and Arun Estates, and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since good communication is key for this role, try role-playing common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show off your attention to detail! During interviews, share specific examples of how you've caught discrepancies in past roles or projects. This will demonstrate your ability to ensure compliance and accuracy, which is crucial for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team at Mortgage Matters.
We think you need these skills to ace Mortgage Compliance Quality Assurance Team Member
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your attention to detail and communication skills, as these are key for the Mortgage Compliance Quality Assurance Team Member role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping people in the mortgage industry. Share specific examples of how you've demonstrated self-motivation and accountability in previous roles.
Showcase Your Work Ethic:In your application, emphasise your great work ethic and focus. We want to see that you take pride in your work and are committed to delivering excellent service to our customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Mortgage Matters.
How to prepare for a job interview at Jigsaw Recruitment
✨Know Your Stuff
Make sure you brush up on the mortgage industry basics. Even if you don’t have extensive experience, understanding key terms and processes will show your enthusiasm and willingness to learn. It’ll help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Your Attention to Detail
Since this role involves reviewing and auditing sales files, be prepared to discuss examples from your past where your attention to detail made a difference. Bring up specific instances where you identified discrepancies or improved processes, as this will highlight your suitability for the position.
✨Practice Your Communication Skills
Good communication is key in this role, especially when conducting customer care calls. Practise articulating your thoughts clearly and concisely. You might even want to role-play common scenarios with a friend to get comfortable with how you’d handle different situations.
✨Demonstrate Your Work Ethic
Be ready to share examples that showcase your self-motivation and accountability. Talk about times when you went above and beyond in your previous roles or how you prioritise tasks effectively. This will resonate well with the interviewers who are looking for someone who genuinely wants to make a difference.
