At a Glance
- Tasks: Support our Credit Control team by managing customer calls and resolving outstanding payments.
- Company: Join Cubitt & West, a top-rated company with a focus on customer and colleague satisfaction.
- Benefits: Enjoy 33 days holiday, birthday off, pension, life insurance, and exciting rewards.
- Other info: Dynamic team environment with opportunities for professional growth and community involvement.
- Why this job: Make a real difference in tenant and landlord experiences while developing your career.
- Qualifications: Strong communication skills, IT savvy, and a passion for customer interaction.
The predicted salary is between 25113 - 25113 € per year.
Basic Salary: £25,113
Work Pattern: Monday to Friday, 2 days 9am-5pm, 3 days 9am-5:30pm
Additional Benefits: 33 days paid Holiday, Plus an extra day off for your birthday! Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme.
Cubitt & West are looking for a trainee credit controller to join our small but industry‑leading Credit Control team. You will provide support to ensure we consistently improve our tenant and landlord experience.
What is in it for you?
- A competitive salary package
- 33 days paid Holiday
- Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme
- Company values customers and colleagues alike (currently 4.7/5 on TrustPilot)
- Ongoing professional continuous development with like‑minded people who share their experiences
- Company embraces change and moves with the times
- Access to up‑to‑date company communication via social media and WhatsApp groups
- Encouraged and sponsored to take part in charity and community events
The Job:
- Large amount of telephone work – enjoy being on the phone!
- Call customers to agree a path forward for outstanding rent payments while maintaining professionalism, friendliness, and alignment with company values
- Document conversations and updates, following company procedures within designated timelines and structures
- Manage difficult conversations and identify potential problems to highlight to your Team Leader
The Person:
- Ability to build great relationships with landlords and tenants alike
- Fantastic communication skills, highly organized with the ability to prioritize what is most important
- Passion for telephone work, love talking to customers
- Good knowledge of IT skills; bright, enthusiastic “can‑do” attitude
- Great work ethic and values of courtesy, honesty, trust and respect – matching the company ethos
- Persistence and resilience to achieve business objectives
Trainee Credit Controller - Horsham employer: Jigsaw Recruitment
Cubitt & West is an exceptional employer, offering a supportive work environment where employees are valued and encouraged to grow. With a competitive salary, generous holiday allowance, and a structured career path, you will thrive in a culture that prioritises both customer satisfaction and employee well-being. Located in Horsham, the company fosters a sense of community through charity events and continuous professional development, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Credit Controller - Horsham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cubitt & West. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your communication skills and ability to handle difficult conversations, which are key for the Trainee Credit Controller role.
✨Tip Number 3
Show off your enthusiasm! When you’re on the phone during the interview, let your passion for customer service shine through. Remember, they want someone who loves talking to customers and can build great relationships with landlords and tenants.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Trainee Credit Controller - Horsham
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We love candidates who are excited about the opportunity to work in credit control and help improve tenant and landlord experiences.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your communication skills and any relevant experience that shows you can handle phone work and build relationships. We want to see how you fit into our team!
Be Professional Yet Friendly:In your cover letter, strike a balance between professionalism and friendliness. We value courtesy and respect, so make sure your tone reflects that while still being approachable and personable.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Cubitt & West!
How to prepare for a job interview at Jigsaw Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Trainee Credit Controller. Familiarise yourself with credit control processes and how they impact tenant and landlord experiences. This will show your enthusiasm and readiness to contribute.
✨Practice Makes Perfect
Since this role involves a lot of telephone work, practice your phone skills! Role-play difficult conversations with a friend or family member. This will help you feel more confident when discussing outstanding payments and managing tough situations.
✨Show Off Your Communication Skills
During the interview, highlight your fantastic communication skills. Share examples of how you've built relationships in previous roles or experiences. Remember, the company values courtesy, honesty, and respect, so embody these traits in your responses.
✨Be Ready for Questions
Prepare for questions about how you would handle specific scenarios, like dealing with a frustrated tenant. Think about your approach to problem-solving and how you can align with the company's ethos. This will demonstrate your persistence and resilience.
