At a Glance
- Tasks: Connect with the community, drive events, and inspire your team to deliver amazing customer experiences.
- Company: Join Jigsaw, a pioneering premium fashion brand with a rich history since 1970.
- Benefits: Enjoy up to 50% staff discount, seasonal uniform allowance, and access to exclusive industry benefits.
- Other info: Embrace a culture of recognition and growth with excellent career development opportunities.
- Why this job: Lead a passionate team and make a real impact in a vibrant retail environment.
- Qualifications: Experience in team management and a strong commitment to customer service.
The predicted salary is between 31500 - 38500 £ per year.
Store Manager 37.5 Hours – Market Harborough
By adopting the values of Style & Truth across the whole business – from recruitment to product – we safeguard the long‑term health of the brand and create more than just fashion.
A bit about us
Founded in 1970, Jigsaw was the first premium fashion brand on the high street.
Since then, the company has expanded worldwide, working with the finest mills, cutting‑edge photographers, up‑and‑coming models and renowned architects.
We continue to search for the best in the industry and the values of Style & Truth – putting style before trends and truth before hype – set us apart.
What you’ll be doing
- Have a real connection with the local community, driving relevant events and initiatives to attract new customers and delight existing ones.
- Develop strong personal relationships with top customers to maintain brand engagement.
- Apply an omnichannel mentality – delight customers through all channels: store, tablet, one‑stock and click & collect.
- Attract, recruit & retain people passionate about delivering a fantastic customer experience.
- Inspire the growth and development of your teams through regular performance reviews.
- Create a culture of recognition & reward to motivate the team.
- Manage stock levels, making key decisions about stock control to minimise loss and ensure accuracy.
- Optimise the in‑store experience by ensuring team members are efficient in all operational tasks and utilising Brand Best Practice.
- Manage the payroll budget to meet wages and sales targets.
- Make brave decisions that deliver commercial excellence – ensuring promotions, sales and visual merchandising guide the brand standards.
- Work with KPIs to evaluate store performance and identify development areas.
- Ensure the store complies with all operational requirements, policies and procedures, especially regarding stock and cash security.
- Undertake any other reasonable duties identified by the Regional Manager.
What we look for
- Experience in team management.
- Positivity and readiness to take on anything.
- A passion for putting people at the heart of everything – customers and team.
- A willingness to learn, resourcefulness and a desire to pursue new opportunities.
- The ability to inspire, motivate and lead a team.
- A strong commitment to customer service and maintaining excellent store standards.
Benefits
- Fantastic staff discount schemes – up to 50% (and 70% on five items per season).
- Generous seasonal uniform allowance.
- Access to Unum/ , our industry benefits provider, offering a host of resources, support and discounts.
We are committed to equality of opportunity for all staff.
Applications are encouraged from individuals regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marriage or other protected characteristic.
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Store Manager 37.5 Hours - Market Harborough employer: Jigsaw Online
Jigsaw is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and individuality are celebrated. Located in the bustling St Pancras area, employees benefit from generous staff discounts, a seasonal uniform allowance, and access to a wide range of resources through our benefits provider. We prioritise personal growth and development, encouraging our team members to embrace their unique styles while contributing to our mission of delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager 37.5 Hours - Market Harborough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jigsaw Online, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jigsaw Online!
We think you need these skills to ace Store Manager 37.5 Hours - Market Harborough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jigsaw Online, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jigsaw Online and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jigsaw Online that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jigsaw Online
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
