At a Glance
- Tasks: Lead a vibrant team and connect with the local community to drive store success.
- Company: Join Jigsaw, a pioneering premium fashion brand with a rich history since 1970.
- Benefits: Enjoy up to 50% staff discount, seasonal uniform allowance, and access to industry support.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Kickstart your fashion career in a supportive environment that values individuality and style.
- Qualifications: Experience in team management and a passion for customer service are essential.
The predicted salary is between 28000 - 35000 £ per year.
By adopting the values of Style & Truth across the whole business - from recruitment to product - we safeguard the long term health of the brand and we create more than just fashion.
A bit about us
Founded in 1970, Jigsaw was the first premium fashion brand on the high street.
Since then, the company has expanded worldwide to work with the finest mills, cutting edge photographers, up-and-coming models and renowned architects.
But the search for the best in the industry never stops.
As our journey continues, we're looking for a warm, passionate, talented and friendly Store Manager to join our team in Marlow. You will be working 40 hours per week.
Please be aware that this role is a Multi-site position - meaning that if successful you will also be managing the Concession store in Fenwicks Kingston.
Here, you’ll learn about Style & Truth: a set of values that sets us apart from the rest of the high street, a belief that everyone should feel empowered to embrace their own style, be true to themselves, and not slavishly follow the fashion world.
This means putting style before trends and truth before hype.
This is a fabulous opportunity for someone who wants to start or resume a career in fashion – whether you’ve taken a career break, taken time to start or look after your family, or just have an interest in fashion – we want to hear from you!
Similarly, if you have any challenges or need any reasonable adjustments if offered an interview, please let us know and we can make sure the interview is right for you!
- What you’ll be doing
- Have a real connection with your local community driving local, relevant events and local initiatives to drive your store forwards through attracting a new customer and delighting our existing customer
- Develop a strong personal relationship with your stores top customers to maintain strong brand engagement
- Have an omnichannel mentality - Delight our customers through all our channels – Store, Tablet, One Stock and Click & Collect
- Attract, recruit & retain people with passion and an uncompromising commitment to delivering a fantastic experience for our customer
- Inspire the growth and development of your teams through regular performance reviews
- Create a culture of R&R to inspire and motivate your teams
- Managing stock levels and making key decisions about stock control to minimise loss, ensure the accuracy of the stock file
- Optimisation of in-store experience by ensuring team members are efficient in all operational tasks, utilising Brand Best Practice – driving an action led approach vs problem driven one.
- Effective management of your payroll budget to deliver wages to sales budget for your store
- Feel empowered to make brave decisions that deliver commercial excellence, Ensuring that promotions, sales and visual merchandising guides are carried out to brand standards
- Work with KPIs to evaluate the store’s performance and identify development areas
- To ensure that the store complies with requirements in all areas of operational activity, policy and procedure with specific regard to stock and cash security
- To undertake any other reasonable duties identified by the Regional Manager
- What we look for
- Experience in team management.
- Positivity and ready to take on anything.
- Someone who is passionate about putting people at the heart of all that we do – customers and our team.
- A willingness to learn, resourcefulness and someone who’s looking for opportunities to learn more.
- The ability to inspire, motivate and lead a team
- A strong commitment to customer service and maintaining excellent store standards
- In return, some examples of our comprehensive benefits package include:
- Fantastic staff discount schemes – up to 50% (and 70% on 5 items per season)
- Generous seasonal uniform allowance
- Access to the Retail Trust, our renowned industry benefits provider, for a whole host of resources, support and discounts
To apply for this exciting opportunity and join our fun and fantastic team, please click on the Apply button and fully complete the application form for our consideration.
We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marriage and civil partnerships or pregnancy and maternity.
Job type Permanent
About us
Founded in 1970, Jigsaw was the first premium fashion brand on the high street.
Since then, the company has expanded worldwide to work with the finest mills, cutting edge photographers, up-and-coming models and renowned architects.
But the search for the best in the industry never stops.
As our journey continues, we're looking for passionate and talented people to learn about Style & Truth: a set of values that sets us apart from the rest of the high street, a belief that everyone should feel empowered to embrace their own style, be true to themselves, and not slavishly follow the fashion world.
This means putting style before trends and truth before hype.
We pride ourselves on our dedicated and dynamic team and we are always looking for talented people to join us. Come and be a part of Jigsaw.
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Store Manager - Marlow employer: Jigsaw Online
Jigsaw is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and individuality are celebrated. Located in the bustling St Pancras area, employees benefit from generous staff discounts, a seasonal uniform allowance, and access to a wide range of resources through our benefits provider. We prioritise personal growth and development, encouraging our team members to embrace their unique styles while contributing to our mission of delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Marlow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jigsaw Online, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jigsaw Online!
We think you need these skills to ace Store Manager - Marlow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jigsaw Online, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jigsaw Online and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jigsaw Online that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jigsaw Online
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
