Flagship Store Manager 40 Hours - Kensington

By adopting the values of Style & Truth across the whole business - from recruitment to product - we safeguard the long term health of the brand and we create more than just fashion.

A bit about us: Founded in 1970, Jigsaw was the first premium fashion brand on the high street. Since then, the company has expanded worldwide to work with the finest mills, cutting edge photographers, up-and-coming models and renowned architects. But the search for the best in the industry never stops. As our journey continues, we're looking for a warm, passionate, talented, and friendly Store Manager to join our Kensington High Street store on a full‑time basis. You will be working 40 hours per week.

Here, you’ll learn about Style & Truth: a set of values that sets us apart from the rest of the high street, a belief that everyone should feel empowered to embrace their own style, be true to themselves, and not slavishly follow the fashion world. This means putting style before trends and truth before hype. This is a fabulous opportunity for someone who wants to start or resume a career in fashion – whether you’ve taken a career break, taken time to start or look after your family, or just have an interest in fashion – we want to hear from you! Similarly, if you have any challenges or need any reasonable adjustments if offered an interview, please let us know and we can make sure the interview is right for you.

What you’ll be doing:

• Have a real connection with your local community by driving local, relevant events and initiatives to attract new customers and delight existing ones.
• Develop a strong personal relationship with your store’s top customers to maintain strong brand engagement.
• Have an omnichannel mentality – delight customers through all our channels: Store, Tablet, One Stock, and Click & Collect.
• Attract, recruit & retain people with passion and an uncompromising commitment to delivering a fantastic experience for our customers.
• Inspire the growth and development of your teams through regular performance reviews.
• Create a culture of recognition and reward to inspire and motivate your teams.
• Manage stock levels and make key decisions about stock control to minimise loss and ensure the accuracy of the stock file.
• Optimise the in‑store experience by ensuring team members are efficient in all operational tasks and by utilising Brand Best Practice – driving an action‑led approach rather than a problem‑driven one.
• Effectively manage your payroll budget to deliver wages in line with the sales budget for your store.
• Feel empowered to make brave decisions that deliver commercial excellence, ensuring that promotions, sales and visual merchandising guides are carried out to brand standards.
• Work with KPIs to evaluate the store’s performance and identify development areas.
• Ensure that the store complies with all requirements in operational activity, policy and procedure, with specific regard to stock and cash security.
• Undertake any other reasonable duties identified by the Regional Manager.

What we look for:

• Experience in team management.
• Positivity and readiness to take on anything.
• A passion for putting people at the heart of everything we do – customers and our team.
• A willingness to learn, resourcefulness, and an eagerness to grow.
• The ability to inspire, motivate and lead a team.
• A strong commitment to customer service and maintaining excellent store standards.

Benefits:

• Fantastic staff discount schemes – up to 50% (and 70% on 5 items per season).
• Generous seasonal uniform allowance.
• Access to Unum/Help@Hand, our renowned industry benefits provider, for a whole host of resources, support, and discounts.

We are committed to equality of opportunity for all staff, and applications are encouraged from individuals regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, or marriage.