At a Glance
- Tasks: Lead IT support and enhance service desk processes for a high-performing team.
- Company: Join Jigsaw Homes Group, a top-rated employer in 2023.
- Benefits: Enjoy flexible working, competitive salary, pension, and health membership.
- Other info: Be part of an innovative team with exciting challenges and career growth.
- Why this job: Make a real impact in IT while supporting a thriving community.
- Qualifications: Experience in IT service management and strong leadership skills.
The predicted salary is between 52022 - 57187 £ per year.
Number of Positions: 1
Salary: 52,022 - 57,187 per annum (plus car allowance of 5,052 per annum)
Working Hours: 35 hours per week
Location: Cavendish 249, Ashton-under-Lyne
Job Category: IT
Region / Division: Ashton Under-Lyne
Business Unit: IT
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?
About the role:
We are looking for an experienced and people-focused IT Service Desk Manager to lead our frontline IT support and workplace technology services. The Service Desk Manager is accountable for the comprehensive delivery of first line and some second-line IT support services throughout the organisation. The role holder will establish, implement, and continuously enhance policies, processes and procedures that support a high-performing service desk to ensure a consistent and professional experience for all end users. Furthermore, the Service Desk Manager serves as the organisational lead for ITIL Incident and Problem Management, promotes a proactive approach to reducing ticket volumes, and acts as the escalation point for all breaches of Service Level Agreements (SLAs).
About the department:
All of Jigsaw's essential services rely on quality information, systems and technology supported by the 60 members of the IT department. Working to a brand-new IT Strategy, the team has exciting challenges like enabling colleagues to work effectively from anywhere, automating processes and improving digital services for our customers, whilst always improving security. The team is also innovating in its ways of working, ensuring transparency, a keen focus on outcomes and faster delivery of benefits to the business.
Who we are:
Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
Why join us?
Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week).
Service Desk Manager - Ashton-Under-Lyne employer: Jigsaw Homes
Jigsaw Homes Group is an outstanding employer, recognised in Best Companies 2023, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Ashton-under-Lyne, the company provides flexible working arrangements, a competitive salary, and comprehensive benefits including a pension and health membership, making it an ideal place for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Manager - Ashton-Under-Lyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Jigsaw Homes values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Jigsaw Homes might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Jigsaw Homes!
✨Direct Apply to Jigsaw Homes
Let's not forget to apply directly through the Jigsaw Homes website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Manager - Ashton-Under-Lyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Jigsaw Homes.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Jigsaw Homes. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Jigsaw Homes
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
