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- Tasks: Support residents with financial advice and enhance their wellbeing.
- Company: Join an outstanding company recognised for its workplace culture.
- Benefits: Enjoy 24 days holiday, flexible working, and professional development opportunities.
- Why this job: Make a real difference in people's lives while enjoying a great work/life balance.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Be part of a dynamic team in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023? Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days). We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4-day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.
As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities. If you are looking for a career with an outstanding company, then please read on.
About us: Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
About the department: No business can run successfully without a smooth financial operation and Jigsaw is no different. To ensure this happens, our Finance department works hard to ensure all payment and income deadlines are met. As a Money Advice Triage Officer, you will be part of a team that provides an excellent and crucial service both internally and to our thousands of customers. We don’t just deal with money. Our work impacts our existing and former tenants, and we help those with complex housing issues, those who have suffered bereavement, domestic violence, mental and physical illness by giving advice on benefits and services to help people sustain their tenancies or be free from debt.
Role information: You will be welcomed into our dedicated and skilled Money Advice team, making a real difference to our residents by helping them to maximise their incomes and provide them with advice, support and assistance to enhance their financial circumstances and wellbeing. The team is committed to the organisation’s aims and objectives and as such, work in a fast moving and exciting environment. Within this role you will provide an effective and high-quality administrative service to support the Money Advice Teams across the group in respect of the day-to-day administrative tasks within the team. You’ll strive to improve the quality of life for residents and provide advice, guidance and assistance on how to make the most of their income, any benefits they are entitled to and improve financial wellbeing to reduce the risk of rent arrears to help them sustain their tenancies. This is a great opportunity to make a difference and contribute towards a culture which is customer focused, committed to securing best value and to providing high standard services.
If this sounds like the perfect job for you then don’t hesitate to apply now!
Money Advice Triage Officer in Leigh employer: Jigsaw Homes
Contact Detail:
Jigsaw Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Money Advice Triage Officer in Leigh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jigsaw Homes Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and mission. Jigsaw is all about making a difference in the community, so think of examples from your past that show how you align with their goals.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how you would handle complex cases or support someone facing financial difficulties—this role is all about empathy and problem-solving!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Jigsaw team.
We think you need these skills to ace Money Advice Triage Officer in Leigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Money Advice Triage Officer role. Highlight any relevant experience you have in financial advice or customer service, and don’t forget to mention your skills that align with our mission to support residents.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping others with their financial wellbeing. Share specific examples of how you've made a difference in previous roles.
Showcase Your Soft Skills: In this role, empathy and communication are key. Make sure to highlight your soft skills in your application. We want to see how you connect with people and handle sensitive situations with care.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can easily keep track of your application status!
How to prepare for a job interview at Jigsaw Homes
✨Know Your Stuff
Before the interview, make sure you understand the role of a Money Advice Triage Officer. Familiarise yourself with the key responsibilities and how they impact residents' lives. This will help you demonstrate your passion for the role and show that you’re ready to make a difference.
✨Show Empathy and Understanding
In this role, you'll be dealing with individuals facing complex issues. Prepare examples from your past experiences where you've shown empathy or provided support to someone in need. This will highlight your ability to connect with residents and provide the necessary guidance.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Highlight Your Administrative Skills
Since the role involves providing high-quality administrative support, be ready to discuss your organisational skills and any relevant experience. Mention specific tools or systems you’ve used in the past that can help streamline processes within the Money Advice team.
