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For Companies At a Glance
- Tasks: Support colleagues with IT issues via phone, email, and ticketing system.
- Company: Join Jigsaw Homes Group, a top-rated employer with over 35,000 homes across England.
- Benefits: Enjoy 24 days holiday, enhanced maternity/paternity leave, and access to on-site gyms.
- Why this job: Be part of a dynamic team that values technology and customer service in a fast-paced environment.
- Qualifications: Passion for technology and customer service; flexibility to travel between locations required.
- Other info: Opportunity to grow in a supportive workplace with training and development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?
Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).
As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, Simply Health membership, access to on-site gyms and training/development opportunities.
If you are looking for a career with an outstanding company then please read on.
Who we are:
Jigsaw Homes Group is one of the largest housing groups in England with more than 35,000 homes across the North West and East Midlands.
We provide quality; low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
About the Department:
No two days are the same.Supporting more than 1400 colleagues in the North West and Midlands, we are a busy department and enjoy the fast paced demands of delivering a high-quality service.
Jigsaw Homes Group’s internal IT department has around 30 like-minded professionals, working from its head office in Ashton-Under-Lyne.
The department is split up into several teams; Business Intelligence, Business Systems, IT Infrastructure and IT Service Management. It is responsible for the entire Group’s IT functions and directly contributes to its success.
Role Information:
The role of Service Desk Analyst is an important and challenging role and we are looking for someone who is passionate about technology and customer service.
You will take ownership of incidents that are raised via telephone, email and an internal ticketing system working to resolve issues reported quickly and efficiently. You will be assisting colleagues who use a wide variety of equipment and software to ensure they are able to deliver a service to our customers.
You will be responsible for helping the team deliver excellent customer service which meets and exceeds expectations, supports people’s needs and promotes the use of ever changing technology with our employees.
You must be flexible and able to travel between other locations when required.
If you have a passion for making a difference and have a thirst for technology, we want to hear from you.
If this sounds like the perfect job for you then don’t hesitate to apply now by uploading your current, up to date CV and a covering letter.
We reserve the right to close this vacancy early should we receive a sufficient number of CV\’s.
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IT Service Desk Analyst employer: Jigsaw Homes
Contact Detail:
Jigsaw Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the latest IT service management tools and practices. Being knowledgeable about ticketing systems and customer service protocols will show that you're ready to hit the ground running.
✨Tip Number 2
Demonstrate your passion for technology by staying updated on current trends and innovations in IT. This can be through online courses, webinars, or even personal projects that showcase your skills.
✨Tip Number 3
Network with current or former employees of Jigsaw Homes Group on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations.
✨Tip Number 4
Prepare for potential interview questions by practising scenarios related to customer service and problem-solving. Think of examples from your past experiences where you successfully resolved issues or improved processes.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Service Desk Analyst role. Focus on your customer service abilities and any technical expertise you possess.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've resolved issues in previous roles and how you can contribute to Jigsaw Homes Group's success.
Showcase Your Problem-Solving Skills: Emphasise your ability to take ownership of incidents and resolve them efficiently. Provide examples of past experiences where you successfully handled technical issues or provided excellent support.
Highlight Flexibility and Teamwork: Mention your willingness to travel between locations and your ability to work collaboratively within a team. This is important for the fast-paced environment at Jigsaw Homes Group.
How to prepare for a job interview at Jigsaw Homes
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've used technology to solve problems or improve processes in previous roles, as this aligns with the company's focus on delivering high-quality IT services.
✨Demonstrate Customer Service Skills
Since the role involves assisting colleagues and ensuring excellent customer service, prepare to discuss specific instances where you've gone above and beyond to help someone. Highlight your ability to communicate clearly and effectively, especially in stressful situations.
✨Familiarise Yourself with the Company
Research Jigsaw Homes Group and understand their mission, values, and the services they provide. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their goals.
✨Prepare for Technical Questions
As an IT Service Desk Analyst, you may be asked technical questions related to troubleshooting and support. Brush up on common issues and solutions related to the software and equipment mentioned in the job description, so you can demonstrate your problem-solving skills effectively.
