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- Tasks: Be the friendly face for customers, handling inquiries and ensuring a top-notch experience.
- Company: Join Jigsaw Homes Group, a leading housing provider with over 37,500 homes across England.
- Benefits: Enjoy 24 days holiday, flexible working options, and access to on-site gyms and training.
- Why this job: Work for an award-winning company that values work/life balance and community impact.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: Potential for remote work after probation and opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?
Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).
We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4 day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.
As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.
If you are looking for a career with an outstanding company then please read on.
Who we are:
Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.
We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
About the department:
As one of our in-house dedicated Customer Services team, you will be part of a business-critical service with a department that prides itself on delivering a first-class customer experience that consistently impresses our residents.
Connect, our customer contact centre, achieved its CCA (Customer Contact Association) Accreditation for the 15th year in a row demonstrating a consistent approach to service excellence.
The Contact Centre is at the heart of all that we do; going the extra mile to manage and resolve customer issues, making sure any complaints receive a timely response and having ongoing communication to help and support our customers whenever they need us.
Role Information
You will be an excellent first point of contact for our customers with a whole range of enquires from requesting repairs and paying rents to housing applications, within a busy but supportive environment.
For more information regarding the role, please refer to the job pack below.
We reserve the right to close this vacancy early should we receive a sufficient number of applications.
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Customer Advisor employer: Jigsaw Homes
Contact Detail:
Jigsaw Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Jigsaw Homes Group's values and mission. Understanding their commitment to providing quality, low-cost housing and supporting residents will help you align your answers during the interview with their core principles.
✨Tip Number 2
Prepare examples of how you've delivered excellent customer service in previous roles. Since the Customer Advisor role focuses on first-class customer experience, showcasing your ability to resolve issues and communicate effectively will set you apart.
✨Tip Number 3
Research common customer queries and complaints in the housing sector. Being knowledgeable about typical issues that residents face will demonstrate your proactive approach and readiness to tackle challenges in the role.
✨Tip Number 4
Show enthusiasm for the work/life balance options offered by Jigsaw Homes Group. Expressing your appreciation for flexible working arrangements can highlight your understanding of modern workplace needs and your desire to contribute positively to the team.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Advisor position. Tailor your application to highlight how your skills and experiences align with what Jigsaw Homes Group is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've gone the extra mile for customers in previous roles.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you want to work for Jigsaw Homes Group specifically and how you can contribute to their mission of providing quality housing and excellent customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Jigsaw Homes
✨Research the Company
Before your interview, take some time to learn about Jigsaw Homes Group. Understand their mission, values, and recent achievements, especially their recognition as an outstanding company to work for. This knowledge will help you tailor your answers and show genuine interest.
✨Prepare for Customer Scenarios
As a Customer Advisor, you'll be dealing with various customer enquiries. Prepare for situational questions by thinking of examples from your past experiences where you successfully resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to listen actively and respond clearly. Practice articulating your thoughts and ensure you convey empathy and understanding, as these are crucial when dealing with customer concerns.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that reflect your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the Customer Services department. This shows that you are proactive and engaged.
