At a Glance
- Tasks: Be the friendly face for customers, helping with repairs, rent payments, and housing applications.
- Company: Join Jigsaw Homes Group, an outstanding employer recognised in Best Companies 2023.
- Benefits: Enjoy 24 days holiday, flexible working options, and access to on-site gyms.
- Other info: Fixed term role for 12 months with excellent career development opportunities.
- Why this job: Make a real difference in people's lives while enjoying a great work/life balance.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31949 - 31949 £ per year.
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?
Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).
We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4-day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period.
This allows for a great work/life balance for many employees.
As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.
If you are looking for a career with an outstanding company, then please read on.
Who we are: Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.
We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
About the department: As one of our in-house dedicated Customer Services team, you will be part of a business-critical service with a department that prides itself on delivering a first-class customer experience that consistently impresses our residents.
Connect, our customer contact centre, achieved its CCA (Customer Contact Association) Accreditation for the 15th year in a row demonstrating a consistent approach to service excellence.
The Contact Centre is at the heart of all that we do; going the extra mile to manage and resolve customer issues, making sure any complaints receive a timely response and having ongoing communication to help and support our customers whenever they need us.
Role information: Please note, this is a FIXED TERM role for 12 months, to cover long term sickness.
You will be an excellent first point of contact for our customers with a whole range of enquires from requesting repairs and paying rents to housing applications, within a busy but supportive environment.
For more information regarding the role, please refer to the job pack below.
If this sounds like the perfect job for you then dont hesitate to apply now!
We reserve the right to close this vacancy early should we receive a sufficient number of applications.
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Customer Advisor in Wokingham employer: Jigsaw Homes Group Limited
Jigsaw Homes Group is an outstanding employer, recognised in Best Companies 2023, offering a supportive work culture that prioritises employee well-being and growth. With competitive holiday allowances, opportunities for additional leave, and a commitment to work-life balance, this role as a Night Worker provides a meaningful chance to contribute to the community while enjoying a rewarding career in a nurturing environment.
Contact Details:
Jigsaw Homes Group Limited Recruitment Team
