At a Glance
- Tasks: Manage rent arrears and court costs, providing advice to customers on tenancy sustainability.
- Company: Jigsaw Homes Group is one of the largest housing groups in England with over 37,500 homes.
- Benefits: Enjoy 24 days holiday plus 3 for Christmas, with options to buy/sell extra leave.
- Other info: Work includes potential for a 4-day week and 50% remote work after probation.
- Why this job: Make a difference by supporting customers facing complex housing issues.
- Qualifications: Experience in financial operations and customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023? Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days). We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4-day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.
As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities. If you are looking for a career with an outstanding company then please read on.
Who we are: Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
About the department: No business can run successfully without a smooth financial operation and Jigsaw is no different. To ensure this happens, our Finance department works hard to ensure all payment and income deadlines are met.
Role information: As one of our dedicated and skilled Arrears Recovery Officers, you will be part of a team that provides an excellent and crucial service both internally and to our thousands of customers. We don’t just deal with money. Our work impacts our existing and former tenants and we help those with complex housing issues, those who have suffered bereavement, domestic violence, mental and physical illness by giving advice on benefits and services to help people sustain their tenancies or be free from debt. Your work in this role will help support our customers to sustain their tenancies as well as managing rent arrears and court costs for a designated set of accounts to maximise rental income to the Group. You will take timely action in cases of rent arrears including County Court action.
You will be part of a team of around 45 colleagues including our dedicated Money Advice Team that works collaboratively to provide an excellent and crucial service to our thousands of existing and former customers. This is a great opportunity to make a difference and contribute towards a culture which is customer focused, committed to securing best value and to providing high standard services.
For more information regarding the role, please refer to the job pack below. If this sounds like the perfect job for you then don’t hesitate to apply now! We reserve the right to close this vacancy early should we receive a sufficient number of applications.
Arrears Recovery Officer in Wokingham employer: Jigsaw Homes Group Limited
Jigsaw Homes Group, located in the North West and East Midlands, offers competitive benefits like enhanced maternity/paternity leave and access to on-site gyms. Join a team of 45 dedicated colleagues focused on providing high-standard services to thousands of customers.
Contact Details:
Jigsaw Homes Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Arrears Recovery Officer in Wokingham
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Jigsaw Homes Group Limited.
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We think you need these skills to ace Arrears Recovery Officer in Wokingham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Jigsaw Homes Group Limited:Before hitting send, make sure to tailor your application specifically to Jigsaw Homes Group Limited! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Jigsaw Homes Group Limited
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
