At a Glance
- Tasks: Help reduce anti-social behaviour and support communities through effective communication and investigation.
- Company: Join Jigsaw Homes Group, a leading housing provider in England.
- Benefits: Enjoy 24 days holiday, flexible working options, and professional development opportunities.
- Other info: Be part of a passionate team dedicated to transforming neighbourhoods.
- Why this job: Make a real difference in people's lives while enhancing community safety.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Neighbourhood Safety Officer you will provide a service to our customers by working in partnership to help reduce anti-social behaviour within our communities, including taking legal action when necessary. You will be customer focused with excellent communication skills. You will need an investigative and enquiring mind with the ability to organise and prioritise your own workload. Ideally, you will be from a housing management background where you have developed skills in dealing with anti-social behaviour issues in a calm and constructive way.
You will have experience of information and evidence gathering, analytical and interviewing skills, alongside an understanding of how people respond in stressful situations. You will be responsible for managing caseloads, to make sure we can find effective resolutions in line with our processes, standards, timescales and targets.
About Jigsaw Homes Group: Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
About the Department: Our Neighbourhood Safety Team has a passion for positive relationships, protecting our customers and plays a key part in helping us to transform lives and revitalise neighbourhoods. Split across three geographical areas, the team has bases in Ashton-under-Lyne, Miles Platting in Manchester and Chorley in Lancashire. With around 30 dedicated colleagues, we work hard to help reduce anti-social behaviour and are part of a Neighbourhood team that provides housing management services from letting and managing homes to employment and wellbeing support. We take pride in our neighbourhoods and are committed to improving communities and targeting work where it is most needed.
Benefits & Working Conditions: Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days). We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4 day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees. As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.
Neighbourhood Safety Officer employer: Jigsaw Homes Group Limited
Jigsaw Homes Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its Neighbourhood Safety Officers. With a strong commitment to employee wellbeing, the company offers generous holiday allowances, flexible working options, and opportunities for professional development, all while making a meaningful impact in the communities it serves across the North West and East Midlands.
Contact Details:
Jigsaw Homes Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Safety Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing management field or those already working at Jigsaw Homes Group. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Practice answering questions about handling anti-social behaviour calmly and constructively. We want to see how you can keep your cool under pressure!
✨Tip Number 3
Show off your investigative skills! Be ready to discuss your experience with evidence gathering and analytical thinking. We love candidates who can think critically and provide effective resolutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Neighbourhood Safety Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in dealing with anti-social behaviour. Use examples that showcase your communication skills and how you've successfully managed similar situations in the past.
Showcase Your Investigative Skills:Since the role requires an investigative mind, include any relevant experiences where you've gathered information or evidence. This could be from previous jobs or even volunteer work—just make it clear how you approached these tasks.
Keep It Clear and Concise:We love a well-organised application! Make sure your writing is clear and to the point. Use bullet points if necessary to break down your skills and experiences, making it easy for us to see why you're a great fit.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jigsaw Homes Group Limited
✨Know Your Community
Familiarise yourself with the specific neighbourhoods you'll be working in. Understand the common issues related to anti-social behaviour in those areas and think about how you can contribute to solutions. This shows your commitment and helps you connect with the interviewers.
✨Showcase Your Communication Skills
As a Neighbourhood Safety Officer, excellent communication is key. Prepare examples of how you've effectively communicated with customers or resolved conflicts in the past. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Investigative Mindset
Be ready to discuss your experience with information gathering and analysis. Think of specific instances where you've had to investigate a situation or gather evidence. Highlight your ability to remain calm under pressure and how you approach problem-solving.
✨Prioritisation is Key
Managing caseloads effectively is crucial for this role. Prepare to talk about how you organise and prioritise your workload. You might want to share a time when you successfully managed multiple tasks or cases, ensuring that all were handled within deadlines.
