Assistant Arrears Recovery Officer in London

Who we are: Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities. About the department: No business can run successfully without a smooth financial operation and Jigsaw is no different. The Finance Department is a fast-paced and highly motivated environment, requiring the ability to think quickly, adapt to changing priorities, and work proactively. The team is responsible for the timely and effective collection of rent across our properties. About the role: As Assistant Arrears Recovery Officer, you will support Income Recovery Officers with day-to-day arrears collection activities, alongside a range of administrative and support duties within the department. Key responsibilities will include maintaining accurate and up-to-date records, making and receiving telephone calls, liaising with internal teams and external stakeholders, and building effective working relationships. You will be customer-focused, organised, and committed to delivering a high standard of service. For more information regarding the role, please refer to the job pack below. Why join us? Jigsaw Homes Group offers employees a competitive 24 days holiday per annum rising incrementally to 29 days, plus statutory