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- Tasks: Manage lettings and tenancy services while ensuring excellent customer service.
- Company: Join Jigsaw Homes Group, an outstanding employer recognised in Best Companies 2023.
- Benefits: Enjoy 24 days holiday, flexible working options, and access to on-site gyms.
- Other info: Be part of a dynamic team with opportunities for career growth.
- Why this job: Make a real difference in housing while enjoying a great work/life balance.
- Qualifications: Strong customer service skills and a passion for community support.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023? Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days). We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4-day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.
As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.
Who we are: Jigsaw Homes Group is one of the largest housing groups in England with more than 35,000 homes across the North West and East Midlands. We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
About the department: Neighbourhood Department Lettings and Tenancy Management. The team is responsible for the allocation and letting of new and existing properties; carrying out pre-tenancy checks to ensure the creation of sustainable tenancies, working with key stakeholders to meet housing need in the areas we operate, providing a transparent, fair and consistent service, and maintaining high levels of customer service. The team is also responsible for the operation of an efficient tenancy management service for all our residents and accurate record keeping.
Role information: As a Lettings & Tenancy Officer, you will be responsible for providing a tenancy management service for a defined area and you will take ownership of the lettings of any void or new build properties within this patch. This will include case management of tenancy changes, decants, pre-offer interviews and associated checks, viewings and sign ups, property inspections and efficient admin management. This will be with a focus on customer service, performance targets and the provision of a fair and transparent service.
If this sounds like the perfect job for you then don't hesitate to apply now! We reserve the right to close this vacancy early should we receive a sufficient number of applications.
Lettings and Tenancy Officer in Leigh employer: Jigsaw Homes Group Limited
Contact Detail:
Jigsaw Homes Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings and Tenancy Officer in Leigh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jigsaw Homes Group on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by researching common questions for Lettings and Tenancy Officers. We should also think about our own experiences that showcase our customer service skills and ability to manage tenancies effectively.
✨Tip Number 3
Show off your passion for community and housing! During interviews, let’s highlight how we align with Jigsaw's mission of creating sustainable communities. It’ll show we’re not just looking for any job, but this job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about wanting to be part of the Jigsaw team.
We think you need these skills to ace Lettings and Tenancy Officer in Leigh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lettings and Tenancy Officer role. Highlight your relevant experience in tenancy management and customer service, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it’s managing tenancies or providing excellent customer service, we want to see how you can bring value to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us get a good sense of who you are quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Jigsaw Homes Group Limited
✨Know Your Stuff
Before the interview, make sure you understand Jigsaw Homes Group's mission and values. Familiarise yourself with their approach to providing quality housing and how they maintain customer service. This will show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Lettings and Tenancy Officer, you'll need to demonstrate excellent customer service. Prepare examples from your past experiences where you've successfully managed tenant relationships or resolved issues. This will highlight your ability to provide a fair and transparent service.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios related to tenancy management, such as handling difficult tenants or managing void properties. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, performance targets, or training opportunities. This shows that you're not only interested in the role but also in how you can grow within the company.