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- Tasks: Support customer enquiries and manage case files to improve service delivery.
- Company: Leading housing group in England with a focus on customer satisfaction.
- Benefits: Hybrid work options after probation, competitive salary, and supportive team environment.
- Why this job: Make a difference in customer service while developing valuable skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading housing group in England is seeking a Quality & Research Assistant to support customer enquiries, manage case files, and contribute to service delivery improvements.
The ideal candidate will possess excellent communication skills and IT proficiency, specifically in Microsoft Office.
The position requires a methodical approach to managing competing demands while providing support to the team.
This is an office-based role with potential for hybrid work arrangements after the probationary period.
Quality & Research Assistant — Customer‑Focused, Hybrid Role in Ashton-under-Lyne employer: Jigsaw Homes Group Limited
Contact Detail:
Jigsaw Homes Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Research Assistant — Customer‑Focused, Hybrid Role in Ashton-under-Lyne
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those already working at the company. A friendly chat can give us insights and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Quality & Research Assistant roles. We should also think about how our skills in communication and IT can shine through in our answers.
✨Tip Number 3
Showcase our organisational skills! During interviews, we can share examples of how we've managed competing demands in the past. This will demonstrate that we're methodical and ready for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Quality & Research Assistant — Customer‑Focused, Hybrid Role in Ashton-under-Lyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and IT proficiency, especially in Microsoft Office. We want to see how your experience aligns with the role of Quality & Research Assistant, so don’t be shy about showcasing relevant examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting customer enquiries and improving service delivery. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Methodical Approach: Since the role requires managing competing demands, give us examples of how you've successfully juggled multiple tasks in the past. We appreciate candidates who can demonstrate their organisational skills and methodical thinking.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jigsaw Homes Group Limited
✨Know Your Stuff
Make sure you understand the role of a Quality & Research Assistant inside out. Familiarise yourself with customer service principles and how they apply to housing. Brush up on your Microsoft Office skills, as you'll likely be asked about your proficiency during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved customer enquiries or collaborated with a team to improve service delivery.
✨Demonstrate Your Methodical Approach
Be ready to discuss how you manage competing demands. Prepare a few scenarios where you successfully juggled multiple tasks while maintaining quality. This will show that you can handle the pressures of the role.
✨Ask Insightful Questions
At the end of the interview, have a couple of thoughtful questions prepared. Ask about the team's current challenges or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
