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- Tasks: Join our Arrears Recovery team to help new tenants understand their rental obligations.
- Company: Jigsaw Homes Group is recognized as an outstanding employer in 2023.
- Benefits: Enjoy 24 days holiday, sick pay, pension scheme, and access to on-site gyms.
- Why this job: Make a real difference in residents' lives while developing your career in housing.
- Qualifications: No specific qualifications required; just bring your empathy and initiative!
- Other info: Work closely with a passionate team and gain valuable experience in property services.
If you want to kick start your career in housing and be welcomed into a team which prides itself on investing in our own people to deliver first class property services, then this could be the perfect role for you.
As an apprentice, you will be welcomed into our dedicated and skilled Arrears Recovery team specialising in Early Intervention, ensuring new tenants enter their tenancy in the full knowledge of their rental obligations and that they are in the strongest position to ensure that they are able to sustain their tenancy. Where a tenant first enters into rent arrears swift action is taken to address the issue.
Above all, you would be working with a team who work hard to make the lives of our thousands of residents better.
Role Information:
Do you want to make a difference to people and help improve their quality of life?
As an Apprentice, you’ll be helping the Arrears Recovery team in determining whether an applicant is able to afford and sustain a tenancy within the Group using a variety of assessment methods E.g. completion of Affordability Assessments, managing the Outlook Early Intervention inbox and reviewing new let information received.
With empathy and understanding of the financial challenges facing vulnerable residents in the current climate, you’ll train to help deliver a responsive and sensitive service to those who are at risk and will help assess what kind of support they need. You will be required to work closely with the Voids and Lettings Team and signpost applicants to services within the Group and externally.
Over your apprenticeship period, you’ll strive to improve the quality of life for residents and provide advice, guidance and assistance on how to make the most of their income, any benefits they are entitled to and improve financial wellbeing to reduce the risk of rent arrears to help them sustain their tenancies.
You will be someone contributes to the development of an effective team and have the ability to obtain concise and factual information from customers in order to determine their needs.
You will have the ability to work on your own initiative and organise your own schedule and work to meet deadlines.
You will be confident in having direct contact with residents and enjoy having personal responsibility, working and learning from your colleagues and be part of a great passionate and dedicated team.
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?
Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).
As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.
If you are looking for a career with an outstanding company then please read on.
Apprentice employer: Jigsaw Homes Group Limited
Contact Detail:
Jigsaw Homes Group Limited Recruiting Team
info@jigsawhomes.org.uk
We think you need these skills to ace Apprentice
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description and understand the responsibilities of the Apprentice position. Highlight how your skills and interests align with the role, especially in areas like empathy, financial understanding, and teamwork.
Tailor Your CV: Customize your CV to reflect relevant experiences and skills that match the job requirements. Emphasize any previous work or volunteer experiences that demonstrate your ability to work with vulnerable residents or in a team setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and improving their quality of life. Mention specific examples of how you have demonstrated empathy and initiative in past experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jigsaw Homes Group Limited
✨Show Your Passion for Helping Others
Make sure to express your genuine interest in improving the quality of life for residents. Share any relevant experiences or volunteer work that demonstrate your commitment to helping vulnerable individuals.
✨Understand the Role and Responsibilities
Familiarize yourself with the specific tasks of the Arrears Recovery team, such as conducting affordability assessments and managing communications. This will show that you are proactive and serious about the position.
✨Demonstrate Empathy and Understanding
Prepare to discuss how you would approach sensitive situations with tenants facing financial challenges. Highlight your ability to listen and provide support, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your enthusiasm and eagerness to learn more about the company culture.
