Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for our legal clients, solving problems and building relationships.
- Company: Join Jigsaw, a fast-growing tech company transforming professional services.
- Benefits: Competitive salary, commission, and opportunities for rapid career growth.
- Why this job: Dive into the tech revolution and make a real impact in a dynamic environment.
- Qualifications: 3+ years in Customer Success with strong communication and organisational skills.
- Other info: Flexible, fast-paced start-up culture with a focus on creativity and teamwork.
The predicted salary is between 39000 - 48000 £ per year.
- Intermediate Estimated base salary £43.5K • £10.9K Commission
About us
At Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canva but for the ‘City’). Our clients include the world’s biggest consultancies, leading financial institutions and top law firms.
Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve – putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them everyday.
But we’re only getting started! We have ambitious goals and we’re looking for talented people to help us achieve them.
We\’re not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen.
We hire people with high ownership and a bias for action. Then we trust and empower them to do their best work.
About the role
You’ll be the trusted point of contact for our legal clients. You’ll get to develop and maintain long-term relationships with some world renowned brands, and be their internal advocate and problem solver.
Working in a start-up presents variety and multiple opportunities to take on additional responsibilities to expand beyond your normal role. Things can move fast and we’re looking for someone flexible and driven, with a natural ability to learn and quickly adapt. This is a fantastic opportunity to springboard into the exciting world of entrepreneurialism, offering potential for fast career growth and in-depth exposure to starting and growing a business.
This is not just a job. If you are motivated, enjoy working in a dynamic team environment and would like to be part of the technology revolution, we’d like you to join us on our journey.
You’ll get to…
Serve as the main point of contact within Jigsaw, collaborating with internal teams and relaying information as necessary
Manage product trials, including training and collating feedback
Assist with customer queries and requests in a timely manner
Conduct periodic customer health-checks, identifying renewal risk and opportunities for upsell
Strategise with the customer to align goals, promote adoption, and drive value
Maximise retention and annual increases
Support customers in their onboarding and account set up
Train end-users and other trainers
You’ll need…
3+ years of experience in Customer Success
Excellent verbal and written communication skills, both internally and with external stakeholders
An ability to work in an incredibly fast paced environment and ‘think on your feet’
Strong organisational skills
An ability to adapt, multi-task and prioritise responsibilities
Positive and high energy
A problem solving mind-set
Legal Customer Success experience would be beneficial but not essential
To be a team player and self-motivator
A proven track record of achieving and exceeding goals
#J-18808-Ljbffr
Customer Success Manager - Legal employer: Jigsaw Group
Contact Detail:
Jigsaw Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Legal
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Jigsaw values creativity and enthusiasm, so think about how you can showcase your personality and problem-solving skills during the chat.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your ability to adapt and thrive in fast-paced environments, just like Jigsaw does.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our exciting journey at Jigsaw.
We think you need these skills to ace Customer Success Manager - Legal
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love creativity and a touch of humour, so don’t be afraid to show us who you are. Remember, we’re looking for someone who fits into our dynamic team environment.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Success Manager role. Highlight your relevant experience and skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our journey.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Jigsaw Group
✨Know Your Stuff
Before the interview, dive deep into Jigsaw's mission and products. Understand how they help clients in the legal sector. This will not only show your interest but also allow you to discuss how your skills can directly benefit their goals.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. Jigsaw values a problem-solving mindset, so be ready to share specific instances that highlight your ability to think on your feet.
✨Be Ready to Adapt
Since the role requires flexibility in a fast-paced environment, think of times when you've had to quickly adjust to changes or take on new responsibilities. Share these stories to demonstrate your adaptability and eagerness to grow within the company.
✨Engage with Enthusiasm
Jigsaw thrives on creativity and enthusiasm, so let your personality shine through during the interview. Ask thoughtful questions about the team culture and express your excitement about contributing to their mission. A positive attitude can make a lasting impression!
