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- Tasks: Join us as a Service Technician, handling PV and battery systems with hands-on tasks and customer interaction.
- Company: Be part of Jigsaw Support Services, a leader in renewable energy solutions across the UK.
- Benefits: Enjoy a full-time role with no weekends, overtime opportunities, and travel perks.
- Why this job: Make a real impact in renewable energy while developing your skills in a supportive environment.
- Qualifications: A full UK driving license is essential; electrical qualifications are a plus but not required.
- Other info: Training provided for all necessary skills, including mobile app usage and safety protocols.
The predicted salary is between 30000 - 42000 £ per year.
Location: North East UK with UK travel and overnight stays as required.
Job Overview: As a Service Technician, you will be responsible for delivering comprehensive warranty and service support for photovoltaic (PV) and battery energy storage systems (BESS). Reporting directly to the Jigsaw Support Services (JSS) line manager, you will conduct a wide range of activities, from on-site inspections and maintenance to customer interaction and equipment handling. This role involves travel, hands-on equipment management, and adherence to high standards in safety and operational procedures.
Key Responsibilities:
- Planning and Operations: Attend weekly planning meetings to forecast workload, budget allocation, and route optimization for upcoming customer visits. Organize and load required equipment into the van before travel; unload and perform housekeeping duties in the warehouse upon return. Securely store all equipment in the vehicle, ensuring it is well-maintained and prepared for travel (fuel, oil, water levels, etc.). Verify Goods in Transit documentation and maintain a clean and orderly vehicle.
- Site Work: Confirm site-specific Risk Assessment and Method Statements (RAMS) and ensure site safe isolation. Use the Jigsawsafe mobile application (in-house software; training provided) to complete job tasks, record job data, and manage job status in real-time. Coordinate with any sub-contractors on-site, ensuring they follow JSS policies and safety standards. Communicate with inverter/equipment suppliers on-site to verify system operability and troubleshoot issues if necessary. Confirm customer satisfaction before leaving the site, ensuring the site is left as found and requesting feedback through the mobile app.
- Office-Based Activities: When in the office, support customer calls to discuss and plan future activities, and update job completion data in required data sheets. Assist with receiving deliveries, recording goods in the warehouse, and maintaining organized stock. Other tasks as assigned by the line manager, both in-office and on-site.
- Driving and Safety Compliance: Drive vehicles safely and in compliance with UK/local traffic regulations. Conduct tasks at heights working on roofs, scaffolding and within confined spaces, such as attics, adhering to Health and Safety guidelines. Maintain awareness of safety protocols and report any potential safety issues to the line manager.
Skills & Competencies:
- Technical Proficiency: Comfortable using mobile applications, computers, and Microsoft Office tools.
- Customer Service: Able to communicate courteously and professionally with customers and external contacts; experience in customer-facing roles preferred.
- Problem Solving: Proactive in identifying potential issues impacting job completion and updating line managers and customers on job progress.
- Safety Awareness: Knowledge of Health and Safety procedures with a commitment to uphold safety in all job aspects. First aid training is beneficial.
- Organizational Skills: Strong punctuality, time management, and ability to manage tasks under pressure.
Required Qualifications:
- Driving License: Full UK license with under 6 penalty points (necessary for van insurance).
- Physical Requirements: Must be physically fit and able to work at heights and in confined spaces; colour vision clarity is essential. Electrical Qualification is advantageous but not essential as full training will be given.
Job Type: Full-time
Schedule: Monday to Friday, No weekends, Overtime
Work Location: In person
Service Technician - Electrical employer: Jigsaw Business Group
Contact Detail:
Jigsaw Business Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician - Electrical
✨Tip Number 1
Familiarise yourself with photovoltaic (PV) and battery energy storage systems (BESS). Understanding the technology will not only boost your confidence during interviews but also help you engage more effectively with customers and colleagues.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with clients, being able to communicate clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Get comfortable with mobile applications and data management tools. The job requires using the Jigsawsafe app for real-time job management, so being tech-savvy will give you an edge.
✨Tip Number 4
Highlight any experience you have with Health and Safety protocols. Showing that you prioritise safety in your work will resonate well with the hiring team, as it's a crucial aspect of the role.
We think you need these skills to ace Service Technician - Electrical
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electrical systems, customer service, and any technical qualifications. Emphasise your problem-solving skills and safety awareness, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the tasks of a Service Technician, particularly in terms of on-site work and customer interaction.
Showcase Technical Proficiency: Mention your comfort with mobile applications and Microsoft Office tools in your application. If you have experience with similar software or tools, be sure to include that as well.
Highlight Safety Awareness: Discuss your knowledge of Health and Safety procedures in your application. If you have any first aid training or relevant certifications, make sure to mention them to demonstrate your commitment to safety.
How to prepare for a job interview at Jigsaw Business Group
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of photovoltaic (PV) and battery energy storage systems (BESS). Be prepared to discuss any relevant experience you have, as well as your understanding of safety protocols and technical procedures.
✨Demonstrate Customer Service Skills
Since this role involves customer interaction, think of examples where you've successfully handled customer queries or issues. Show that you can communicate professionally and courteously, which is key for this position.
✨Showcase Problem-Solving Abilities
Prepare to discuss situations where you've identified and resolved problems in a work setting. Highlight your proactive approach and how you keep customers and managers updated on job progress.
✨Be Ready for Practical Scenarios
Expect questions or scenarios related to site work, such as risk assessments and safe isolation procedures. Familiarise yourself with the Jigsawsafe mobile application, as it will be part of your daily tasks.
