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- Tasks: Lead and manage the operational success of IT services for key contracts.
- Company: Jigsaw24 values people, fostering an inclusive and supportive work culture.
- Benefits: Enjoy a collaborative environment with opportunities for professional growth and development.
- Why this job: Join a team that prioritizes continuous improvement and strong client relationships.
- Qualifications: Experience in IT service delivery and strong relationship management skills required.
- Other info: Ideal for those who thrive in dynamic environments and enjoy strategic challenges.
The predicted salary is between 43200 - 72000 £ per year.
About the role The key purpose of the SDM role is to manage and be responsible for the operational and financial success of the services delivered to your nominated contracts. Key duties and responsibilities are : Adherence to contracted SLAs Service Level Management Relationship Management Service Delivery Strategy and Development Financial/Commercial Management Matrix Management of Service Desk and Technical Teams 3rd Party and Vendor Management Education, Skills, Knowledge and Experience: ITIL v4 Demonstrable experience in external client facing roles delivering IT service Ability to plan, run and manage effective meetings at all levels Strong relationship skills at Senior Management and Director Level, projecting a professional image Excellent matrix management skills to ensure all teams deliver to their full potential Continuous improvement ethic – able to identify and implement service improvements Strong reporting and analytical capability Good commercial awareness Ability to understand and interpret legal contracts Who are Jigsaw24 We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere tha…
Service Delivery Manager employer: Jigsaw 24
Contact Detail:
Jigsaw 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarize yourself with ITIL v4 principles, as this is crucial for the Service Delivery Manager role. Consider obtaining a certification or attending workshops to deepen your understanding and demonstrate your commitment to best practices in IT service management.
✨Tip Number 2
Build your network by connecting with professionals in the IT service delivery field. Attend industry events or join relevant online forums to engage with others who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to showcase your relationship management skills during interviews. Think of specific examples where you've successfully managed client relationships or resolved conflicts, especially at senior management levels, to highlight your capabilities.
✨Tip Number 4
Stay updated on current trends in service delivery and financial management within the IT sector. Being knowledgeable about recent developments will not only help you in interviews but also show that you're proactive and engaged in your field.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Delivery Manager. Highlight your experience in managing service delivery, adherence to SLAs, and relationship management in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT service management, particularly focusing on your skills in matrix management and financial/commercial management. Use specific examples that demonstrate your achievements in these areas.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your understanding of the company's culture and values. Emphasize your continuous improvement ethic and how you can contribute to Jigsaw24's success.
Highlight Relevant Certifications: If you have ITIL v4 certification or any other relevant qualifications, make sure to mention them prominently in your application. This will strengthen your candidacy and show your commitment to professional development.
How to prepare for a job interview at Jigsaw 24
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL v4 during the interview. Be prepared to discuss how you've applied ITIL principles in previous roles, especially in relation to service delivery and management.
✨Demonstrate Relationship Management Skills
Since the role requires strong relationship management at senior levels, come equipped with examples of how you've successfully built and maintained relationships with clients and stakeholders. This will show your ability to project a professional image.
✨Prepare for Financial Discussions
Be ready to discuss your experience with financial and commercial management. Think of specific instances where you managed budgets or improved financial performance in service delivery.
✨Emphasize Continuous Improvement
Highlight your continuous improvement ethic by sharing examples of how you've identified and implemented service improvements in past roles. This will demonstrate your proactive approach to enhancing service delivery.
