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- Tasks: Manage and optimise our nationwide printer network for quality and speed.
- Company: Jiffy is a dynamic company focused on enhancing print operations and partner success.
- Benefits: Enjoy remote work, competitive pay, wellness stipends, and lots of clothing perks!
- Why this job: Join a supportive team and make a real impact in the print industry.
- Qualifications: Bachelor's degree and 7+ years in operations or supply chain management required.
- Other info: Work remotely with occasional meetings; opportunities for growth within the company.
The predicted salary is between 48000 - 72000 £ per year.
Jiffy is looking for a Print Partner Operations Manager to run and optimize our nationwide printer network. This role is all about driving performance across our print partners — making sure they consistently hit quality, speed, and fulfillment targets, and stepping in quickly when things go off track. You’ll lead key network initiatives, manage escalations, and be the primary contact for our strategic partners. We need someone who can balance the details (like printer utilization and cost negotiations) with big-picture thinking to help scale and strengthen our print network as we grow.
This role sits on the Operations team and reports to the Sr. Director of Operations.
Key Responsibilities:
- Ensure print partners meet SLAs across quality, speed, and fulfillment; develop corrective actions for underperformance and proactively resolve operational issues.
- Monitor printer utilization, optimize load balancing, and adjust configurations to improve throughput and responsiveness.
- Execute high-impact network initiatives such as quality improvement programs, consumables standardization, and new carrier rollouts.
- Serve as the primary liaison for strategic partner communications; manage escalations, host regular feedback loops (e.g., Quarterly Business Reviews), and maintain up-to-date documentation.
- Coach and mentor the team to deliver excellent printer support, embed quality KPIs, and drive accountability across the network.
- Own printer-side COGS; negotiate pricing aligned to business goals and clearly communicate the value of partnership with Jiffy.
- Partner with Customer Service, Marketing, Creative, Product, and Engineering to improve processes, inform messaging, and enhance the printer and customer experience.
- Identify bugs, propose enhancements, and support tooling development for printer management, claims, admin systems, and assignment logic.
- Stay current on print industry trends and technologies; turn partner and customer feedback into actionable insights for product and network strategy.
Qualifications & Skills
- Bachelor’s degree (Business, Supply Chain, Operations, or similar)
- 7+ years in operations, logistics, supply chain, or partner/vendor management, preferably in e-commerce, manufacturing, or on-demand production
- 3–5 years of experience managing third-party vendors or fulfillment networks, including SLAs, quality oversight, and cost negotiations
- 2–3 years of direct people management experience, ideally leading account management, partner success, or operations teams
- Experience working cross-functionally with product, engineering, and marketing teams
- Bonus: Experience in print production, DTF transfers, apparel decoration, or 3PL management
- Strong analytical and negotiation skills, with comfort managing COGS and performance metrics
- Excellent communication and conflict resolution skills for both internal and external stakeholders
- Familiarity with tools like Jira, Google Sheets, Slack, or similar platforms
- Able to work in a fast-paced, high-volume, tech-enabled production environment at times at non-standard hours due to a fully remote team
- Fully remote with occasional meetings in the Whitby office
- Opportunities to grow within the company
- Competitive compensation and employer-paid benefits
- Wellness & Professional Development annual stipends
- Supportive team with proven results
- Perks of getting lots of clothing!
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Print Partner Operations Manager employer: Jiffy
Contact Detail:
Jiffy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Print Partner Operations Manager
✨Tip Number 1
Familiarise yourself with the print industry trends and technologies. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews, showcasing your passion and expertise.
✨Tip Number 2
Network with professionals in operations and print management. Attend industry events or join relevant online forums to connect with others in the field. These connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised operations or managed vendor relationships in the past. Highlighting your experience with SLAs and performance metrics will demonstrate your capability to excel in this role.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to drive decisions in previous roles. Being able to articulate your thought process around cost negotiations and performance improvements will set you apart from other candidates.
We think you need these skills to ace Print Partner Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, logistics, and vendor management. Emphasise any specific achievements related to quality improvement and cost negotiations that align with the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for optimising print networks and detail how your background in managing third-party vendors can contribute to Jiffy's success. Mention specific examples of past successes in similar roles.
Highlight Analytical Skills: Given the importance of analytical skills in this role, include examples of how you've used data to drive decisions or improve processes. This could be through metrics you've managed or projects where you implemented changes based on analysis.
Showcase Communication Abilities: Since the role involves liaising with various teams and partners, highlight your communication and conflict resolution skills. Provide examples of how you've successfully managed escalations or facilitated feedback loops in previous positions.
How to prepare for a job interview at Jiffy
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Print Partner Operations Manager. Familiarise yourself with key terms like SLAs, COGS, and quality KPIs, as well as the specific challenges Jiffy faces in optimising their printer network.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and performance metrics. Be ready to provide examples of how you've used analytical skills to drive improvements in previous roles, especially in operations or supply chain management.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with different teams such as product, engineering, and marketing. Share specific examples of how you’ve successfully collaborated across departments to achieve common goals, as this role requires strong cross-functional communication.
✨Prepare for Conflict Resolution Scenarios
Since the role involves managing escalations and maintaining partner relationships, be prepared to discuss past experiences where you successfully resolved conflicts. Think of specific situations that demonstrate your excellent communication and negotiation skills.