At a Glance
- Tasks: Assist creators and buyers by answering questions and resolving issues.
- Company: Join the dynamic Tebex team in London.
- Benefits: Full-time role with a supportive work environment and growth opportunities.
- Other info: Passion for gaming and tech is a plus!
- Why this job: Be the hero for our users and make a real difference every day.
- Qualifications: 2+ years in customer support, strong communication, and problem-solving skills.
The predicted salary is between 25000 - 32000 £ per year.
We’re looking for a courageous Support Specialist to join the Tebex team and assist our creators and buyers. As a Support Specialist, you’ll be the first line of response for all Tebex-related questions, concerns, and inquiries. So if you have a passion for helping others, a knack for problem-solving, and legendary communication skills - come over and join our quest.
Responsibilities
- Answer Tebex-related product questions and services
- Process support tickets and messages in an effective and efficient manner via chats and emails.
- Resolve issues and communicate in a helpful and supportive tone
- Maintain a proactive outreach mindset when resolving customer issues
- Inform customers about both current and potential service issues
- Handle customer feedback and elevate issues as needed
- Maintain Support documentation up-to-date with changes in the platform, knowledge management with GetGuru
- Track and monitor KPIs, NPS (Net Promoter Score), and support ratings
Requirements
- 2+ years of experience in online customer support
- A proven track record of maintaining high standards and attention to detail
- Effective communication skills, with an emphasis on active listening
- Strong attention to detail and the ability to remain level-headed when dealing with challenging situations
- Openness to feedback, constructive criticism, and new ideas
- Demonstrated positive, customer-oriented attitude with strong interpersonal skills to assist and troubleshoot buyer and seller problems effectively
- Availability to work full time, approximately 40 hours per week Thursday to Monday, with hours/shifts determined based on the team’s needs
- Experience investigating and troubleshooting software/web issues
Bonus Points
- Experience with SQL, relational databases and solving technical issues
- Technical background with a basic understanding of API’s, databases and HTML/CSS/JavaScript
- Passion for PC Gaming
Support Specialist - Tebex employer: Jibe Ventures
At Tebex, we pride ourselves on fostering a supportive and dynamic work environment where every team member is valued. As a Support Specialist in London, you'll enjoy comprehensive training, opportunities for professional growth, and a culture that encourages collaboration and innovation. Join us to make a meaningful impact while working alongside passionate individuals in the thriving tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Support Specialist - Tebex
✨Tip Number 1
Get to know the company! Before your interview, dive into Tebex's mission and values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be handling customer inquiries, think of common issues and how you'd resolve them. Role-playing with a friend can help you feel more confident when tackling real-life scenarios.
✨Tip Number 3
Show off your communication skills! During interviews, focus on how you convey information clearly and effectively. Remember, it's not just about what you say, but how you say it – keep it friendly and supportive!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Support Specialist - Tebex
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping others in your application. Share any relevant experiences where you've gone above and beyond to assist someone, as this will resonate with our mission at Tebex.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer support experience. We want to see how your skills align with the responsibilities of a Support Specialist, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate effective communication, so show us you can convey your thoughts simply and directly.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jibe Ventures
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with Tebex and its services. Understand how it works, what common issues users face, and how to resolve them. This knowledge will not only impress the interviewers but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Support Specialist, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common support scenarios with a friend to demonstrate your ability to handle inquiries in a helpful and supportive tone.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past experiences where you successfully resolved customer issues. Highlight your thought process and the steps you took to find solutions. This will show that you have the knack for problem-solving that they’re looking for.
✨Be Open to Feedback
During the interview, express your willingness to learn and adapt. Talk about how you’ve handled constructive criticism in the past and how it has helped you grow. This attitude aligns perfectly with the proactive outreach mindset they value in a Support Specialist.
