At a Glance
- Tasks: Build strong partnerships with mod creators and help them thrive in the Overwolf ecosystem.
- Company: Join a dynamic team at a leading gaming platform focused on creator success.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with creative problem-solving and collaboration.
- Why this job: Be the champion for mod authors and make a real impact in the gaming community.
- Qualifications: Experience in customer success or developer relations, plus a passion for PC gaming.
The predicted salary is between 47250 - 57750 £ per year.
- Author Relations Manager
- Product
- London
- Intermediate
- Full-time
- Description
- We're on the hunt for a relationship-driven
Author Relations Manager to build strong partnerships with mod creators and help them thrive across the Overwolf ecosystem.
As our Mod Author Champion, you'll work closely with creators across a wide range of games, helping them improve their mods and achieve long-term success.
You'll combine relationship management, product thinking, community insights, and data to advocate for our authors' needs and turn their feedback into meaningful action.
So if you're a fast, creative thinker who can navigate complex relationships, bring structure to ambitious projects, and collaborate effectively with teams and companies of all sizes - come join our adventure.
Responsibilities
- Own and nurture relationships with mod authors, supporting them and setting them up for success.
- Partner with mod authors on strategy, user experience, product improvements, and retention.
- Develop a deep understanding of our authors' needs and priorities, translating their feedback and data into actionable insights.
- Collaborate with internal teams - including Research and Development, Marketing, Quality Assurance, Support, Product, and Operations - to ensure our mod authors have everything they need.
- Lead the execution of author-facing projects, including marketing plans and initiatives focused on growth, monetization, and long-term strategy.
- Stay up to date with relevant modding communities, identifying and communicating feedback, emerging issues, and overall sentiment.
Requirements
- At least 1 year of experience in customer success, developer relations, or a related field.
- Passion for PC gaming and hands-on experience across multiple genres.
- Active participation in online gaming communities.
- Native-level proficiency in both written and spoken English.
- Active daily use of Discord - a must.
- Strong understanding of internet culture and online community dynamics.
- Flexibility to work outside standard hours when needed to support authors across time zones.
- Ability to work effectively both independently and collaboratively.
- Ability to manage multiple projects and tight deadlines in a fast-paced environment.
- Creative, resourceful approach to solving complex issues.
- Exceptional analytical skills and the ability to turn data into actionable insights.
- A keen eye for product design and user experience.
- High level of attention to detail.
- Strong interpersonal skills and a friendly, positive, proactive attitude.
- Bonus Points
- Knowledge of ARK modding.
- Ability to speak fluent creator, product, data, and internet - all in one Discord thread.
- #J-18808-Ljbffr
Author Relations Manager in London employer: Jibe Ventures
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StudySmarter Expert Advice🤫
We think this is how you could land Author Relations Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jibe Ventures. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jibe Ventures before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Author Relations Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jibe Ventures:Your cover letter is your chance to shine! Tell us why you want to work at Jibe Ventures specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jibe Ventures!
How to prepare for a job interview at Jibe Ventures
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
