At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and live chat.
- Company: Join a fast-growing luxury interiors brand with a focus on customer satisfaction.
- Benefits: Earn performance-related bonuses, enjoy 25 days holiday, and casual dress code.
- Other info: Enjoy breakfast, snacks, and regular team socials in a relaxed environment.
- Why this job: Be part of a supportive team and make a real difference in customer experiences.
- Qualifications: Previous office experience and excellent communication skills are essential.
The predicted salary is between 25000 - 28500 £ per year.
Our client, a leading and fast-growing brand in the interiors sector, is looking for an experienced, motivated, and enthusiastic Customer Service Adviser to join their Head Office team. This is a fantastic opportunity to work with a luxury retailer where customer service is at the heart of everything they do.
The Role: You will be responsible for delivering a high level of service across phone, email, and live chat, resolving customer queries efficiently and accurately, ideally at the first point of contact.
- Handling inbound calls and emails professionally, providing clear and accurate information
- Responding to website live chat queries and identifying customer needs
- Proactive communication regarding orders, deliveries, and resolving issues
- Liaising with 3rd party couriers
- Investigating and resolving customer complaints, ensuring a clear audit trail
- Taking ownership of queries and following them through to resolution
About You:
- Previous office experience with a professional phone manner
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- The ability to multi-task and prioritise workload efficiently
- Experience in B2C or e-commerce customer service is advantageous, but full training will be provided
- A friendly, empathetic approach to customers while maintaining professionalism
- Proficiency in Microsoft Office
Why Apply:
- Opportunity to earn performance-related bonuses
- Join a growing, award-winning online brand
- Relaxed, supportive working environment with casual dress code
- Breakfast and snacks provided, plus regular team socials
- 25 days holiday plus bank holidays
If you are an experienced Customer Service professional who thrives in a fast-paced, customer-focused environment, this is a great role for you!
Location: Leeds Centre
Hours: 9am - 5pm
Salary: £25,500 + performance related bonuses
Customer Service Executive in Leeds employer: JHR Recruitment
Join a leading luxury retailer in the interiors sector, where customer service is paramount and your contributions are valued. Enjoy a relaxed and supportive work environment in Leeds Centre, complete with performance-related bonuses, generous holiday allowance, and regular team socials that foster camaraderie and growth. This is an excellent opportunity for those looking to thrive in a fast-paced, customer-focused role while being part of an award-winning brand.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JHR Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JHR Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JHR Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at JHR Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JHR Recruitment!
How to prepare for a job interview at JHR Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
