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- Tasks: Coordinate service operations and support engineers and customers daily.
- Company: Join JHM BUTT & Co Ltd, a leading automotive equipment supplier in the UK.
- Benefits: Enjoy a supportive team environment with ongoing training and career progression.
- Why this job: Be part of a respected company and make a real impact in the automotive industry.
- Qualifications: Organised, confident communicator; previous experience in service coordination is a plus.
- Other info: Dynamic role with opportunities to learn and grow within a collaborative team.
The predicted salary is between 36000 - 60000 ÂŁ per year.
JHM BUTT & Co Ltd is a leading supplier of automotive workshop and garage equipment in the UK. For over 50 years, we have supported single-site garages through to national organisations with installation, sales, service, calibration, preventive maintenance, MOT supplies, spare parts, tools, and printing services. As “Your One Stop Shop”, we pride ourselves on delivering high-quality support to the automotive industry.
We are now looking for an organised and proactive Service Co-ordinator to join our growing team. This role is central to ensuring that our engineers, customers, and internal departments remain aligned and supported day-to-day.
Key Responsibilities- Check engineers’ job sheets and update statuses accordingly.
- Raise new jobs for quotes where required.
- Determine chargeable vs non-chargeable work and progress sales orders.
- Create delivery notes once all checks are completed.
- Raise returns where applicable and own the process whilst supporting our warehouse teams.
- Liaise with the Installation team and inform of any trends.
- Log calls, enquiries, issues, and updates accurately.
- Handle customer enquiries, questions, and book in both preventative maintenance and reactive breakdowns.
- Assist new customers with quotes, service contracts, and general setup.
- Manage issues raised by customers and direct them to the correct department when required.
- Make courtesy calls to our customers and resolve any planning issues that may arise.
- Support invoice queries and liaise with the accounts team where needed.
- Raise credit notes when appropriate and provide evidence to support claims.
- Check invoices from suppliers and confirm accurate amounts.
- Assist engineers and customers with issues encountered onsite.
- Arrange hotel bookings and travel where required.
- Communicate updates, changes, and planning details clearly.
- Support the Parts Department with part information, suggestions and labour times.
- Collaborate across departments to ensure smooth operations.
We’re looking for someone who is:
- Highly organised and able to manage multiple tasks at once.
- Confident communicating with engineers, B2B customers, suppliers, and internal teams.
- Calm under pressure and able to resolve issues quickly.
- Keen to learn and willing to support the wider service team.
- Previous experience in service coordination or scheduling is desirable but not essential.
A supportive team environment with ongoing training. The opportunity to work with a long-established and respected company. Career progression opportunities within the wider business.
Service Co-Ordinator employer: JHM Butt & Co Ltd
Contact Detail:
JHM Butt & Co Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching JHM BUTT & Co Ltd thoroughly. Understand their services and values so you can show how you fit into their team. Tailor your answers to reflect their needs and culture.
✨Tip Number 3
Practice your communication skills! As a Service Co-ordinator, you'll need to liaise with various teams and customers. Role-play common scenarios with a friend to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at JHM BUTT & Co Ltd.
We think you need these skills to ace Service Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Co-ordinator role. Highlight your organisational skills and any relevant experience in service coordination or customer support.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've managed multiple tasks or resolved issues under pressure, as these are key aspects of the job.
Show Your Communication Skills: Since this role involves liaising with engineers, customers, and internal teams, make sure your application showcases your communication skills. Use clear and concise language to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at JHM Butt & Co Ltd
✨Know the Company Inside Out
Before your interview, take some time to research JHM BUTT & Co Ltd. Understand their services, values, and what makes them a leader in the automotive industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Service Co-ordinator, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or resolved issues under pressure. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Customer Communication Scenarios
Since the role involves liaising with customers and internal teams, think of common customer service scenarios you might face. Practise how you would handle enquiries, complaints, or scheduling conflicts. This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
