At a Glance
- Tasks: Service and maintain security systems like alarms and CCTV, ensuring top-notch performance.
- Company: Hall & Kay, a leader in fire protection and security solutions with a people-focused culture.
- Benefits: Competitive salary, 25 days holiday, pension scheme, life assurance, and a company van.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a team that values collaboration and makes a real difference in safety.
- Qualifications: Experience in electronic security and customer service; knowledge of IP networks is a plus.
The predicted salary is between 30000 - 40000 € per year.
The Hall & Kay way… it’s a people thing. At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts, our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ years of trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.
Summary of Role
We are looking for a highly experienced and competent Security Systems Service Engineer. You will be servicing security systems i.e. Intruder Alarms, CCTV & Access Control Systems to the relevant industry standards, using your exceptional technical industry knowledge. Ideally, you will have experience of and/or knowledge of IP-based networks and security systems.
What you will be doing
- Planned annual maintenance including reactive response.
- Managing your own time to ensure jobs are prioritised correctly.
- Correctly complete work reports and client recommendations.
- Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers.
What we will need from you
- Experience within the Electronic Security industry.
- Experience of IP-based networks and security systems.
- Full UK driving license.
- Ability to lift and climb ladders.
- Experience working in a customer-facing environment.
- Problem-solving skills.
- Customer focus with the ability to communicate effectively with a range of customers.
- Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/City and Guilds/BTEC (desirable but not essential).
What you can expect in return
- Competitive & negotiable salary depending on experience.
- 25 days holiday plus bank holidays.
- Contributory company pension scheme.
- Life Assurance.
- Company Van.
- 40 Hours per week worked from 8am to 5pm + call out/standby.
Please note: You will be required to undertake a basic or enhanced DBS check as part of your job role at Hall & Kay.
Location: On-site – London, GBR
How to apply
Please submit a tailored CV detailing your experience relevant to this role.
Additional Company information
What sets us apart? Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver.
Service Engineer in London employer: JHK-Hall & Kay Fire Services
At Hall & Kay, we pride ourselves on fostering a collaborative and supportive work culture that values teamwork and individual contributions. As a Service Engineer in London, you will benefit from competitive salaries, generous holiday allowances, and opportunities for professional growth within a company that has over 140 years of experience in delivering essential fire protection and security solutions. Join us to be part of a dedicated team that prioritises customer relationships and safety, while enjoying the unique advantages of working in a vibrant city.
Contact Detail:
JHK-Hall & Kay Fire Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Think of real-life examples where you've solved problems or provided excellent service. This will help you stand out as the ideal candidate for Hall & Kay.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise, like Hall & Kay. Tailor your approach to highlight how your experience with security systems and customer service makes you a perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Service Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored specifically for the Service Engineer role. Highlight your experience with security systems, IP networks, and any relevant qualifications. We want to see how your skills align with what we need!
Showcase Your Customer Service Skills:Since this role involves a lot of customer interaction, don’t forget to showcase your customer service experience. Share examples of how you've built relationships and solved problems for clients in the past. It’s all about that people connection!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so get to the point while still showing off your personality!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It helps us streamline the process and ensures your application gets into the right hands. Plus, it’s super easy!
How to prepare for a job interview at JHK-Hall & Kay Fire Services
✨Know Your Tech
Make sure you brush up on your knowledge of IP-based networks and security systems. Be ready to discuss specific technologies you've worked with, as well as any relevant qualifications like the 18th edition or NVQ. This will show that you're not just familiar with the basics but have a solid grasp of the technical details.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or built strong relationships with clients. This will demonstrate your ability to communicate effectively and maintain a customer-focused approach.
✨Time Management Skills
You'll need to manage your own time effectively, so be ready to talk about how you prioritise tasks. Consider sharing a specific example where you successfully balanced multiple responsibilities or met tight deadlines. This will highlight your organisational skills and ability to work independently.
✨Prepare for Problem Solving
Expect questions that assess your problem-solving abilities. Think of scenarios where you've encountered technical challenges and how you overcame them. Being able to articulate your thought process will show that you're capable of handling the unexpected in the field.
