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- Tasks: Lead a team to manage client contract renewals and maintain strong relationships.
- Company: Hall & Kay, a leader in fire protection and security solutions.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and health care.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a people-focused company and make a real impact in client retention.
- Qualifications: Experience in management, contract management, and excellent communication skills.
The predicted salary is between 35000 - 45000 £ per year.
The Hall & Kay way… it’s a people thing. At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts, our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ years of trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.
Summary of Role
You will manage the Renewals Team ensuring contract renewal processes for clients are managed in a timely manner maintaining client relationships, and maximising retention rates. This role combines people management, account management, negotiation skills, and strategic planning to secure ongoing business relationships.
What you will be doing
- Supervise and develop a team of Renewals Co-ordinators to handle renewal cycles, remedial quotations and sales administration.
- Monitor contract expiration dates and create renewal timelines for each client account.
- Prepare renewal proposals, negotiate terms and pricing, and ensure all documentation is accurate and compliant with company policies and industry standards.
- Maintain comprehensive records of all contract modifications and renewal agreements.
- Build and maintain positive relationships with existing clients.
- Serve as the primary point of contact during the renewal process, conduct regular check-ins to assess satisfaction levels, and address concerns that might impact renewal decisions.
- Understand client business needs and how services align with their objectives.
- Analyse contract performance metrics, identify trends in renewal rates, and assess risk factors for non-renewals.
- Generate reports on renewal pipeline status, forecast revenue from renewals, and track key performance indicators such as retention rates and contract value growth.
- Work closely with sales teams to transition new contracts into renewal cycles, coordinate with the commercial team on contract terms and compliance issues, and partner with account managers to ensure client satisfaction throughout the contract lifecycle.
- Develop strategies to improve renewal rates, identify upsell and cross-sell opportunities during the renewal process, and recommend process improvements to streamline contract management workflows.
What we will need from you
- Experience of a supervisory/management position driving performance improvements, and developing talent (essential)
- Proven experience in a contract management, account management, or client services role, ideally within the Sprinkler industry but engineering/construction/FM would also be considered (essential)
- Experience in renewals or a retention role (essential)
- Proven negotiation and persuasive communication ability (essential)
- Excellent organisational skills, attention to detail along with the ability to manage multiple priorities and deadlines simultaneously.
- Proficiency in CRM systems and contract management software (essential)
- Analytical capability to interpret contract data and metrics (essential)
- Exceptional interpersonal skills and customer service focus (essential)
What you can expect in return
- Competitive & negotiable salary depending on experience.
- 25 days holiday plus bank holidays and option to buy 5 days.
- Contributory company pension scheme.
- Life Assurance.
- Health care scheme.
- Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00).
- Location: On-site – Birmingham, GBR.
Please note: You may be required to undertake a DBS check as part of your job role at Hall & Kay.
How to apply
Please submit a tailored CV detailing your experience relevant to this role.
Additional Company information
What sets us apart? Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver.
Find out more about us and what our people say about us.
Renewals Team Leader in Birmingham employer: JHK-Hall & Kay Fire Services
Contact Detail:
JHK-Hall & Kay Fire Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Team Leader in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Hall & Kay's projects, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to renewals and client management. Think about your past experiences and how they align with the role. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Renewals Team Leader in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored specifically for the Renewals Team Leader role. Highlight your experience in contract management and people management, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved retention rates or managed successful renewals in the past. This will help us see the impact you can bring to our team.
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, especially since this role involves negotiation and client interactions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us track your application better and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at JHK-Hall & Kay Fire Services
✨Know Your Stuff
Before the interview, make sure you understand Hall & Kay's services and how they relate to the renewals process. Familiarise yourself with fire protection and security solutions, as well as the importance of client relationships in contract renewals.
✨Showcase Your Leadership Skills
As a Renewals Team Leader, you'll need to demonstrate your ability to manage and develop a team. Prepare examples of how you've successfully led teams in the past, focusing on performance improvements and talent development.
✨Be Ready to Negotiate
Negotiation skills are key for this role. Think of scenarios where you've had to negotiate terms or resolve conflicts. Be prepared to discuss your approach and how you ensure both parties feel satisfied with the outcome.
✨Highlight Your Analytical Skills
Since analysing contract performance metrics is part of the job, be ready to talk about your experience with data interpretation. Bring examples of how you've used analytics to improve renewal rates or identify trends in previous roles.