Installation Co-ordinator (Full-time)
Job Summary
Key Purpose of Role:
An opportunity has arisen for the role of Installation Co-ordinator within our retail windows operations team. Working with the product, service and delivery team, the successful candidate will be responsible for scheduling the installation of retail windows, doors and roofline contracts; liaising with installers and dealing with queries in relation to installations and assisting the team in providing a quality service to our customers.
About this role
The Person:
The person in this role will be customer focused and strive to provide a quality service to clients. Self-motivation, enthusiasm and excellent interpersonal skills are important; with the ability to communicate effectively via phone calls, emails and letters. The person must be highly organised with the capacity to plan installation schedules and prioritise effectively. The role requires accuracy and a high level of attention to detail.
Key responsibilities:
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Scheduling works for installation teams ensuring install targets and customer service needs are met
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Dealing with day to day install queries to ensure install values are maximised and disruption to work schedule is minimised
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Preparation of stores and installation teams contract paperwork
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Co-ordination with surveyor to highlight unusual requirements for scheduling and product delivery
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Co-ordination with Customer Service Team to ensure works scheduled efficiently
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Dealing with customer service issues / queries and effective complaint and issue resolution
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Implementing suggested improvements in Right First Time (RFT) completion rates
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Liaison between install teams and product, service delivery team to plan for and ensure installations are completed Right First Time.
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Record information from works return sheets (completion sheets) to provide analysis and improve RFT
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Maintain accurate and timely information/records on Customer Relationship Management system
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Ordering goods and materials in line with installation dates to complete contracts on-time
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Checking labour invoices for work carried out and regular van checks
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Adjustments to pricing system as required for install cost control and monitoring
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Providing assistance as required by colleagues and management to respond to queries relating to installation, service and maintenance activity
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Responsibility for complying with and in the management of Health & Safety
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Any other duties as reasonably required
What you will need
Required criteria
- Minimum of two years administration or customer service experience in a busy office environment.
- Previous experience of works scheduling and planning.
- Experience in workflow management or CRM software packages.
- Strong customer service background.
- Have a thorough working knowledge and experience of all Microsoft Office products.
- Full UK driving license
Desired criteria
- Understanding of, or experience in, the construction industry and glazing.
- Ability to understand construction drawings and technical specification documents.
- Experience of Management Information Systems.
- A Health and Safety Qualification e.g. CSR Card.
Skills needed for this job opportunity
Planning & Scheduling
Reporting & Communication
IT skills
Attention to detail
Multi Tasking
Fault Reporting/Troubleshooting
