At a Glance
- Tasks: Welcome customers, manage bookings, and ensure a smooth operation across two locations.
- Company: Join a growing organisation with a focus on customer service and hospitality.
- Benefits: Competitive salary of £27,500 and full-time hours, Monday to Friday.
- Other info: Opportunity for career growth in a supportive team atmosphere.
- Why this job: Perfect for those who love interacting with people and thrive in a dynamic environment.
- Qualifications: Experience in customer service or hospitality is a plus; strong communication skills are essential.
The predicted salary is between 26010 - 31790 £ per year.
Locations: Alternating sites - LS15 & Harrogate
Salary: £27,500
Hours: Full Time, Monday–Friday – working hours will be either 8:00am–4:30pm or 8:30am–5:00pm
We are exclusively working with a growing organisation to recruit a Customer Host / Front of House position, working across two locations in LS15 and Harrogate. This is a varied, people-focused role combining front of house, customer service, hospitality and general operational support. You’ll be responsible for providing a warm and professional welcome to customers and visitors, while helping to ensure both locations run smoothly and are consistently presented to a high standard.
This would be a great opportunity for someone from a customer service, hospitality, retail or reception background who has extensive experience working in this field who enjoys working with people and is happy getting involved in a range of different responsibilities throughout the day.
What will you be doing?
- Meeting and greeting customers and visitors, providing excellent customer service.
- Acting as a friendly and approachable point of contact for day-to-day queries.
- Managing meeting room bookings and ensuring rooms are prepared and ready for use.
- Assisting with post, deliveries and general customer requests.
- Preparing refreshments and ensuring kitchen and refreshment areas remain clean, tidy and well stocked.
- Supporting with catering and the set-up of meetings and events.
- Ensuring reception, meeting rooms and communal areas are consistently well presented.
- Carrying out regular checks throughout the day and resolving any presentation or cleanliness issues.
- Supporting with general upkeep and reporting any maintenance requirements.
- Completing routine health, safety and compliance checks.
- Monitoring and replenishing stock and supplies.
- Providing general administrative support, including data entry and maintaining records.
- Working closely with the wider team to ensure the smooth day-to-day running of both locations.
What are we looking for?
- Previous experience within customer service, hospitality, retail, reception or administration would be beneficial.
- A confident and friendly communicator who enjoys interacting with people.
- Professional, approachable and well presented.
- Strong attention to detail with high standards of presentation.
- Organised and able to manage several tasks at once.
- Proactive with a willingness to get involved and help wherever needed.
- Comfortable working in a hands-on role rather than being solely desk based.
- Reliable, motivated and able to work both independently and as part of a team.
- Comfortable travelling between the LS15 and Harrogate locations.
This is an excellent opportunity for someone looking for a varied, customer-focused position within a growing organisation.
Front of House Host - Full Time in Leeds employer: JH Recruitment & Consultancy
Join a dynamic and rapidly expanding leisure business in Wilmslow, where you will have the opportunity to take ownership of exciting property developments across the UK. Our supportive work culture fosters collaboration within a small, fast-paced team, offering ample opportunities for professional growth and development. With competitive salary packages, including a car allowance, and the chance to manage diverse projects, this role is perfect for ambitious individuals looking to make a meaningful impact in the property sector.
Contact Details:
JH Recruitment & Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Host - Full Time in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JH Recruitment & Consultancy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JH Recruitment & Consultancy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Host - Full Time in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JH Recruitment & Consultancy:Your cover letter is your chance to shine! Tell us why you want to work at JH Recruitment & Consultancy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JH Recruitment & Consultancy!
How to prepare for a job interview at JH Recruitment & Consultancy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
