At a Glance
- Tasks: Welcome customers and maintain a friendly, organised environment while supporting various office tasks.
- Company: A warm and growing business in Harrogate with a focus on customer service.
- Benefits: National Minimum Wage, onsite parking, and extra holiday after one year.
- Other info: Great opportunities for learning, development, and career progression.
- Why this job: Perfect for those seeking a sociable role with Monday–Friday hours in an office setting.
- Qualifications: Experience in hospitality or retail is a plus, but a positive attitude is key.
The predicted salary is between 11.7 - 14.3 £ per hour.
We are exclusively recruiting for a friendly and growing business in Harrogate who are looking for a personable and proactive Customer Host to join their team. This is an excellent opportunity for someone currently working within hospitality, retail, hotels, leisure or another customer-facing environment who would like to move into an office-based, Monday–Friday position while continuing to use their people and customer service skills. Previous office experience isn’t essential.
We’re looking for someone who is naturally warm, organised and helpful, takes pride in creating a welcoming environment and is happy to get stuck into all aspects of the role. There are also excellent opportunities to learn, develop and progress within the business, making this a great opportunity for someone looking to build a longer-term career.
The Role
As Customer Host, you’ll play an important part in ensuring customers and visitors receive an excellent experience from the moment they arrive. This is a varied and hands-on position combining customer service, hospitality, cleaning and general workplace upkeep. Your responsibilities will include:
- Welcoming customers and visitors and providing friendly, professional support
- Building positive relationships and being a visible and approachable presence
- Maintaining communal areas throughout the day, including reception areas, kitchens, bathrooms, meeting rooms and refreshment areas
- Carrying out regular cleaning and presentation checks to ensure consistently high standards
- Restocking kitchens, bathrooms and refreshment areas
- Preparing fresh coffee and maintaining clean and fully stocked tea and coffee stations
- Supporting with catering and the set-up and clear-down of meeting and event spaces
- Receiving and distributing post and deliveries
- Monitoring stock levels and ordering everyday supplies
- Completing straightforward daily health checks
However, personality, attitude and a genuine passion for providing excellent service are equally important. You’ll be someone who is:
- Friendly, confident and comfortable speaking with a wide range of people
- Naturally helpful with a strong customer-service approach
- Happy to undertake cleaning and general upkeep as an important part of the position
- Proactive and able to spot what needs doing without always being asked
- Organised and comfortable managing a varied workload
- Particular about cleanliness, presentation and maintaining high standards
- Reliable, hardworking and willing to get stuck in
- Keen to learn, develop and progress within a growing business
Location: Harrogate
Salary: National Minimum Wage, dependent on age
Hours: Monday–Friday, 8:00am–4:30pm
Benefits: Onsite parking | Additional birthday holiday after 1 year’s service | Excellent progression opportunities
Why Apply? This role would particularly suit someone who enjoys the people-facing side of hospitality or retail but is looking for more sociable Monday–Friday working hours and the opportunity to move into an office-based environment. You’ll be joining a genuinely friendly business where people are encouraged to develop, take on additional responsibility and progress as the company continues to grow.
Customer Host employer: JH Recruitment & Consultancy
Join a dynamic and rapidly expanding leisure business in Wilmslow, where you will have the opportunity to take ownership of exciting property developments across the UK. Our supportive work culture fosters collaboration within a small, fast-paced team, offering ample opportunities for professional growth and development. With competitive salary packages, including a car allowance, and the chance to manage diverse projects, this role is perfect for ambitious individuals looking to make a meaningful impact in the property sector.
Contact Details:
JH Recruitment & Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like JH Recruitment & Consultancy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to JH Recruitment & Consultancy
Don't be shy about reaching out to JH Recruitment & Consultancy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Customer Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about JH Recruitment & Consultancy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at JH Recruitment & Consultancy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
