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For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and manage sales processes.
- Company: Join a dynamic team in Bridgend, South Wales, focused on customer satisfaction.
- Benefits: Enjoy 25 days holiday, flexible hours, and a supportive work environment.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and attention to detail are key.
- Other info: Fixed-term contract with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Bridgend, South Wales
Fixed Term Contract – 12 months (Maternity cover)
Responsibilities
- Act as a primary point of contact within the sales team for customers’ incoming enquiries.
- Maintain contact with customers, particularly key accounts, by telephone and email to enable good working relationships.
- Gather, record and process information on customer requirements to generate service and spare parts quotations.
- Coordinate and pass information to other team members as required, to enable customer requirements to be analysed and responded to correctly, including liaising with Customer Services to understand the availability of resources and parts.
- Maintain a clear picture of all concurrent customer enquiries and requirements and manage these to ensure they are followed through and responded to in an efficient and timely manner.
- Monitor all outstanding quotations and systematically follow up on these to expedite the receipt of orders.
- Update and maintain the quote log and enter data and sales leads into the CRM system, generating reports and forecasts when required.
- Process customer orders through to completion including managing any adjustments; set up contract reviews and generate the paperwork for service and finance departments.
- During the quotation process, check inventory levels and follow up with Purchasing if parts are not available.
- Manage sales returns, processing and monitoring credit sales orders, including liaising with other departments and customers as necessary.
- Support our two overseas offices; processing and administration of paperwork for quotes and sales orders and general CRM enquiries. Set up prices, parts etc. as required.
- Work with Finance to resolve problems with monies/inventory/shipping against sales orders.
- Assist in setting up, maintaining and improving company processes, procedures and systems and undertake general duties, including telephone answering, receptionist duties and other support tasks as required.
- Undertake any other tasks that are within the capability of the job holder.
Job Specific Skills / Personal Qualities
- The job holder, under the guidance of the Director of Sales & Marketing, will have prime responsibility for ensuring customers are fully satisfied in relation to their requirements for the provision of quotations and placement of orders for spare parts and services.
- Strong written and verbal communication skills are essential to engage with internal and external contacts.
- Accuracy and a high level of attention to detail with proven ability to organise multiple tasks and plan own time to meet deadlines.
- A positive attitude and the ability to work effectively both within a team and independently.
- Competent user of Microsoft applications including Word, Excel and Outlook.
- Previous experience in a similar role is desirable.
Working Details
- Working Monday to Thursday 8:30am - 5pm and Friday 1:30pm finish
- 37 hours per week
- 25 days holiday a year plus bank holidays
- Fixed Term Contract for 12 months and immediate start
Inside Sales Coordinator in Bridgend employer: JGR Recruitment & Training Ltd
Contact Detail:
JGR Recruitment & Training Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Coordinator in Bridgend
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Inside Sales Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to shine when discussing how you can manage customer enquiries and maintain relationships effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Inside Sales Coordinator in Bridgend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Inside Sales Coordinator role. Highlight your experience with customer communication, sales processes, and any relevant software skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer enquiries or coordinated sales processes in the past.
Show Off Your Attention to Detail: In this role, accuracy is key! Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us that you care about the details.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at JGR Recruitment & Training Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Inside Sales Coordinator. Familiarise yourself with the key tasks like managing customer enquiries and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are essential for this role, prepare examples of how you've effectively communicated with customers or team members in the past. Think about specific situations where your communication made a difference, and be ready to share these during the interview.
✨Demonstrate Attention to Detail
This job requires a high level of accuracy and attention to detail. Bring up instances from your previous roles where you successfully managed multiple tasks without compromising on quality. You could even mention how you’ve used tools like Excel to keep track of data and ensure everything is organised.
✨Be Ready to Discuss Teamwork
The ability to work effectively within a team is crucial. Prepare to talk about your experiences collaborating with others, especially in sales or customer service environments. Highlight how you’ve contributed to team goals and supported colleagues, as this will resonate well with the interviewers.
