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- Tasks: Support families and volunteers, ensuring smooth delivery of GIFT services.
- Company: Join GIFT, a community-focused charity inspiring lifelong giving.
- Benefits: Flexible hours, competitive salary, and the chance to make a real difference.
- Why this job: Be part of a passionate team making a positive impact in the community.
- Qualifications: Strong communication skills, empathy, and experience in volunteering or community work.
- Other info: Opportunity for personal growth and to inspire others in giving back.
The predicted salary is between 10920 - 10920 £ per year.
Hours: 14 hours per week; some hours will be outside of normal office hours.
Salary: £10,920 (FTE annual salary £29,250).
For the past 22 years, GIFT’s mission has been and continues to be to inspire and enable lifelong giving. We are looking for an enthusiastic, well-organised individual to join a highly motivated team to continue its vital work in the community.
Scope: The Family and Volunteer Liaison Officer supports both GIFT volunteers and the families we work with, ensuring all support aligns with GIFT’s mission to inspire and enable lifelong giving. The role combines administrative tasks with hands-on support, including volunteer training in safeguarding and health & safety, managing referrals, maintaining records, and preparing reports for senior management. You will work closely with families and volunteers, providing guidance and oversight to meet their needs effectively. Some hours will fall outside of normal working hours, so flexibility is essential. This role ensures the smooth, safe, and professional delivery of GIFT services while helping both volunteers and families feel supported and valued.
Areas of Responsibility:
- Make quarterly check-in calls to volunteers acting as a point of contact providing ongoing support, guidance, and conflict resolution if needed.
- Complete inductions and training for all volunteers according to GIFT’s policy and procedures.
- Maintain volunteer records, including service logs, feedback, and training updates.
- Assist in arranging volunteer drivers to deliver weekly food parcels.
- Prepare weekly reports and stats for the SMT regarding GIFT volunteers.
- Family Support:
- Arrange and carry out home visits and phone calls for existing GIFT recipients in order to complete assessments based on set criteria where required.
- Prepare weekly reports and stats for the SMT regarding GIFT recipients.
- Ensure that records for the GIFT recipients are up to date and accurate.
- Assist with planning for Chagim.
- General Support:
- Assist the volunteer team with general administrative tasks.
- Support the development of new processes, programmes and improvements to enhance volunteer and family experiences.
- Promote GIFT’s values and mission in all interactions with both volunteers and recipients.
Personality/Experience: We are looking for a candidate who can demonstrate a number of these personality traits and experiences:
- Excellent communication and interpersonal skills, with the ability to build rapport across diverse groups. Must be able to display empathy, patience, and the ability to manage sensitive situations professionally.
- Proficiency in Excel, Microsoft Teams and CRM Software is essential.
- Previous experience in volunteering, social care, or community work is desirable.
- Familiarity with safeguarding procedures and DBS requirements.
- Must have a car.
- Outgoing and proactive, demonstrating attention to detail and methodical in approach.
- Must be a self-starter, able to work on their own and manage multiple priorities yet takes direction and works well within a team.
- A great communicator, both verbal and written, excelling in the relationships built with stakeholders and working across various teams.
- Must have a good knowledge of the UK Jewish community.
Family and Volunteer Liaison Officer in London employer: Jgift
Contact Detail:
Jgift Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family and Volunteer Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the community and let them know you're on the hunt for a role like the Family and Volunteer Liaison Officer. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get involved with local organisations or volunteer groups. This not only boosts your CV but also shows your commitment to community work, which is key for this role. Plus, it’s a great way to meet people who share your passion!
✨Tip Number 3
Prepare for interviews by practising common questions related to family support and volunteer management. Think about real-life examples where you've demonstrated empathy and problem-solving skills, as these will resonate well with GIFT's mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Family and Volunteer Liaison Officer in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for GIFT's mission shine through. We want to see how much you care about inspiring and enabling lifelong giving, so share any personal experiences or motivations that connect you to our cause.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in volunteering, social care, or community work. We’re looking for someone who can build rapport with diverse groups, so emphasise your communication skills and any related roles you've had.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Family and Volunteer Liaison Officer role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Jgift
✨Know GIFT Inside Out
Before your interview, make sure you understand GIFT's mission and values. Familiarise yourself with their work in the community and how they support families and volunteers. This will show your genuine interest and help you connect your experiences to their goals.
✨Showcase Your Communication Skills
As a Family and Volunteer Liaison Officer, excellent communication is key. Prepare examples of how you've built rapport with diverse groups or resolved conflicts in previous roles. Be ready to demonstrate your empathy and patience during the interview.
✨Highlight Relevant Experience
Think about your past experiences in volunteering, social care, or community work. Be specific about your roles and responsibilities, especially any training or safeguarding procedures you've been involved with. This will help the interviewers see how you can contribute to their team.
✨Flexibility is Key
Since the role requires some hours outside of normal office hours, be prepared to discuss your availability and flexibility. Share any experiences where you've successfully managed multiple priorities or adapted to changing schedules, as this will demonstrate your readiness for the role.
