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- Tasks: Support families and volunteers, manage records, and provide training.
- Company: Join GIFT, a community-focused charity inspiring lifelong giving.
- Benefits: Flexible hours, competitive salary, and the chance to make a difference.
- Why this job: Be part of a mission that empowers communities and fosters giving.
- Qualifications: Strong communication skills and experience in volunteering or community work.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 10920 - 10920 £ per year.
Hours: 14 hours per week, some hours will be outside of normal office hours.
Salary: £10,920 (FTE annual salary £29,250).
For the past 22 years, GIFT’s mission has been and continues to be to inspire and enable lifelong giving. We are looking for an enthusiastic, well-organised individual to join a highly motivated team to continue its vital work in the community.
Scope: The Family and Volunteer Liaison Officer supports both GIFT volunteers and the families we work with, ensuring all support aligns with GIFT’s mission to inspire and enable lifelong giving. The role combines administrative tasks with hands-on support, including volunteer training in safeguarding and health & safety, managing referrals, maintaining records, and preparing reports for senior management. You will work closely with families and volunteers, providing guidance and oversight to meet their needs effectively. Some hours will fall outside of normal working hours, so flexibility is essential. This role ensures the smooth, safe, and professional delivery of GIFT services while helping both volunteers and families feel supported and valued.
Areas of Responsibility:
- Make quarterly check-in calls to volunteers acting as a point of contact providing ongoing support, guidance, and conflict resolution if needed.
- Complete inductions and training for all volunteers according to GIFT’s policy and procedures.
- Maintain volunteer records, including service logs, feedback, and training updates.
- Assist in arranging volunteer drivers to deliver weekly food parcels.
- Prepare weekly reports and stats for the SMT regarding GIFT volunteers.
- Arrange and carry out home visits and phone calls for existing GIFT recipients in order to complete assessments based on set criteria where required.
- Prepare weekly reports and stats for the SMT regarding GIFT recipients.
- Ensure that records for the GIFT recipients are up to date and accurate.
- Assist with planning for Chagim.
- Support the volunteer team with general administrative tasks.
- Support the development of new processes, programmes and improvements to enhance volunteer and family experiences.
- Promote GIFT’s values and mission in all interactions with both volunteers and recipients.
Personality/Experience: We are looking for a candidate who can demonstrate a number of these personality traits and experiences:
- Excellent communication and interpersonal skills, with the ability to build rapport across diverse groups. Must be able to display empathy, patience, and the ability to manage sensitive situations professionally.
- Proficiency in Excel, Microsoft Teams and CRM Software is essential.
- Previous experience in volunteering, social care, or community work is desirable.
- Familiarity with safeguarding procedures and DBS requirements.
- Must have a car.
- Outgoing and proactive, demonstrating attention to detail and methodical in approach.
- Must be a self-starter, able to work on their own and manage multiple priorities yet takes direction and works well within a team.
- A great communicator, both verbal and written, excelling in the relationships built with stakeholders and working across various teams.
- Must have a good knowledge of the UK Jewish community.
FOR FURTHER INFORMATION, PLEASE CONTACT SERVICES@JGIFT.ORG
Family and Volunteer Liaison Officer employer: Jgift
Contact Detail:
Jgift Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family and Volunteer Liaison Officer
✨Tip Number 1
Get to know the organisation! Before your interview, dive into GIFT’s mission and values. Understanding what inspires them will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves working closely with families and volunteers, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your flexibility! With some hours outside of normal office times, be ready to discuss how you can adapt your schedule. Highlight any previous experiences where you’ve successfully managed your time around varying commitments.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Family and Volunteer Liaison Officer
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about supporting families and volunteers.
Tailor Your Application: Make sure to align your skills and experiences with the job description. Highlight any relevant experience in volunteering or community work, and show us how you can contribute to GIFT’s mission of inspiring lifelong giving.
Show Your Flexibility: Since some hours will be outside of normal office hours, it’s a good idea to mention your availability and willingness to adapt. We appreciate candidates who can be flexible and meet the needs of our volunteers and families.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this rewarding role. Don’t miss out on the chance to join our amazing team!
How to prepare for a job interview at Jgift
✨Know GIFT Inside Out
Before your interview, make sure you understand GIFT's mission and values. Familiarise yourself with their work in the community and how they inspire lifelong giving. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Family and Volunteer Liaison Officer, excellent communication is key. Prepare examples of how you've built rapport with diverse groups in the past. Think about times when you've managed sensitive situations or provided support to others, as these experiences will resonate well with the interviewers.
✨Be Ready for Flexibility Questions
Since some hours will be outside normal office hours, be prepared to discuss your availability and flexibility. Think of specific instances where you've adapted your schedule to meet the needs of a project or team, and be ready to explain how you can manage multiple priorities effectively.
✨Demonstrate Your Organisational Skills
This role involves a mix of administrative tasks and hands-on support. Bring examples of how you've maintained records, managed referrals, or prepared reports in previous roles. Highlight your proficiency in tools like Excel and CRM software, as this will show you're equipped to handle the responsibilities of the position.
