We are seeking a dedicated and friendly Night Porter to join our team in providing exceptional guest services within our establishment.
The ideal candidate will be responsible for ensuring a welcoming atmosphere for all guests, assisting with their needs, and maintaining the cleanliness and organisation of the premises. This role is crucial in creating a positive first impression and enhancing the overall guest experience.
Duties
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Greet guests warmly upon arrival and departure, providing assistance with luggage and inquiries.
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Maintain cleanliness and orderliness of public areas, including lobbies, hallways, and restrooms during the night.
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Assist guests with directions, recommendations, and any special requests they may have during their stay.
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Ensure that all equipment and supplies are well-stocked and organised for guest use and for the morning teams.
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Collaborate with other departments to facilitate smooth operations and enhance guest satisfaction.
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Handle phone calls professionally, addressing guest inquiries or concerns promptly.
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Report any maintenance issues or safety hazards to the appropriate personnel immediately.
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Previous experience in a hospitality or customer service role is preferred but not essential.
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Strong phone etiquette skills are necessary for effective communication with guests.
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Bilingual or multilingual abilities are highly desirable to cater to a diverse clientele.
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A background in hotel operations or guest services will be advantageous.
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A passion for hospitality and a commitment to delivering outstanding service are essential qualities for success in this role.
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Discounted or free food
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Employee discount
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Free parking, * Discounted or free food
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Employee discount
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Free parking
Schedule:
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10 hour shift
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Every weekend
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Monday to Friday
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Night shift
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Weekend availability
JGBM Hotel Ltd
Birmingham Road, Wroxall CV35 7NB
Full-time, Birmingham Road, Wroxall CV35 7NB
Contact Detail:
JGBM Hotel Ltd Recruiting Team