At a Glance
- Tasks: Lead operations and product development for an innovative AI payroll platform.
- Company: Join Flow Payroll, a forward-thinking company revolutionising payroll technology.
- Benefits: Competitive salary, equity options, remote-first flexibility, and direct access to founders.
- Other info: Opportunity to influence product direction and engage with the payroll community.
- Why this job: Shape the future of payroll tech while making a real impact in a fast-paced environment.
- Qualifications: Strong UK payroll experience and a knack for problem-solving in complex environments.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote-first (London workspace available)
Package: Competitive salary + equity
JGA are pleased to be supporting Flow Payroll in their search for a Head of Product & Operations. Flow is building an AI-native payroll platform designed for modern, shift-based workforces across industries like hospitality, care, retail and recruitment. The platform is already live, processing thousands of payslips each month, with real customers onboard and strong growth plans ahead.
This is not a "strategy deck" product role. This is a hands-on operational leadership position for someone who genuinely understands payroll complexity and wants to help shape what payroll software looks like next. You'll sit between customers, operations, product and engineering – translating real payroll challenges into scalable product decisions whilst helping Flow continue to refine and scale the platform.
The founders are looking for someone who can bring structure, operational rigour and deep payroll expertise into a fast-moving environment where decisions happen quickly and impact is visible immediately.
THE ROLE:
- Own the operational side of the platform – onboarding, implementation, payroll operations and customer delivery
- Work closely with engineering and product teams to shape payroll functionality, testing and roadmap priorities
- Run payroll parallel runs, compliance testing and validation processes
- Translate real-world payroll edge cases into product improvements that actually work operationally
- Support customers through onboarding, training and complex payroll queries
- Help build Flow's presence within the payroll community through webinars, events and industry engagement
- Act as the operational bridge between customers, payroll and product
WHAT THEY ARE LOOKING FOR:
- Strong hands-on UK payroll experience – ideally within a payroll bureau, managed payroll provider or high-volume environment
- Deep understanding of RTI, pensions, statutory deductions, compliance and end-of-year processing
- Experience working within complex, shift-based payroll environments such as hospitality, recruitment, retail or care
- Someone operationally sharp who enjoys solving problems and improving processes
- Comfortable working alongside developers and product teams in a modern SaaS environment
- Strong communication skills with the ability to challenge, influence and provide structured feedback
- A genuine interest in the future of payroll technology and AI-driven operations
WHY JOIN FLOW?
- Join an early-stage business already processing live payrolls
- Direct access to founders and genuine influence over product direction
- Remote-first flexibility with optional London workspace
- Equity opportunity alongside salary/package
- Opportunity to shape a platform from early growth stage through scale
- A chance to genuinely influence the future direction of payroll technology
For more information or an informal discussion, please contact Tom Croughton at JGA Recruitment.
JGA are dedicated to delivering the best possible candidate experience. Due to the high volume of applications, we regret that we are not always able to respond to every individual applicant. If your application is shortlisted, a member of our team will be in touch. Thank you for your understanding.
JGA Recruitment Group Ltd are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
We are also committed to protecting and respecting your privacy. We are a specialist Payroll and HR recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003.
Head of Product & Operations (Payroll) - Remote (UK) in Stoke-on-Trent employer: JGA Recruitment Group | B CorpTM
Flow Payroll is an exceptional employer, offering a dynamic remote-first work culture that prioritises flexibility and innovation. With direct access to founders and the opportunity to shape a cutting-edge payroll platform, employees can expect meaningful contributions to the future of payroll technology while enjoying competitive salaries and equity options. The company fosters a collaborative environment where operational expertise is valued, ensuring that every team member has a significant impact on the growth and success of the business.
Contact Details:
JGA Recruitment Group | B CorpTM Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Product & Operations (Payroll) - Remote (UK) in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the payroll and tech space, especially those who work at Flow Payroll or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your expertise! Prepare to discuss real-world payroll challenges you've tackled in the past. Be ready to share specific examples of how you've improved processes or solved complex issues – this will make you stand out.
✨Tip Number 3
Get familiar with Flow's platform! Dive into their current offerings and think about how you could enhance them. This shows initiative and gives you a leg up when discussing potential improvements during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Flow Payroll.
We think you need these skills to ace Head of Product & Operations (Payroll) - Remote (UK) in Stoke-on-Trent
Some tips for your application 🫡
Show Your Payroll Passion:When you're writing your application, let your passion for payroll shine through! We want to see that you genuinely understand the complexities of payroll and how it impacts businesses. Share your experiences and insights to make your application stand out.
Be Specific About Your Experience:We love details! Make sure to highlight your hands-on experience in payroll, especially in high-volume or shift-based environments. Use specific examples to demonstrate your operational skills and how you've tackled payroll challenges in the past.
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to the role at Flow Payroll. Mention how your skills align with the job description and how you can contribute to shaping the future of payroll technology.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at JGA Recruitment Group | B CorpTM
✨Know Your Payroll Inside Out
Make sure you brush up on your UK payroll knowledge, especially around RTI, pensions, and compliance. Being able to discuss real-world payroll challenges and how you've tackled them will show that you’re not just familiar with the theory but have hands-on experience.
✨Showcase Your Operational Skills
Prepare examples of how you've improved processes in previous roles. This position is all about operational leadership, so be ready to discuss specific instances where your problem-solving skills made a tangible difference in payroll operations.
✨Communicate Effectively
Since you'll be acting as a bridge between various teams, practice articulating complex payroll concepts in simple terms. Think about how you can influence and challenge ideas constructively during the interview to demonstrate your strong communication skills.
✨Engage with the Future of Payroll Tech
Research the latest trends in payroll technology and AI-driven operations. Be prepared to share your thoughts on where you see the industry heading and how you can contribute to shaping Flow's platform as it grows.
