Location: North London
Hybrid: Yes (3 days office/2 days home)
We’re looking for a HR Operations Manager to join an established organisation and play a key role in delivering an efficient, accurate and customer-focused HR service. This is a hands‑on leadership opportunity for someone who enjoys combining people management, operational HR and continuous improvement.
Key responsibilities will include:
- Managing the day-to-day delivery of HR Operations and employee lifecycle processes
- Leading, coaching and developing members of the HR Operations team
- Ensuring HR transactions are completed accurately, efficiently and within agreed SLAs
- Overseeing accurate monthly HR data and instructions provided to Payroll
- Acting as an escalation point for complex operational HR queries
- Maintaining high standards of HR data quality, governance and compliance
- Supporting key processes including onboarding, Right to Work and other compliance requirements
- Identifying opportunities to simplify, improve and automate HR processes
- Supporting HR systems enhancements and wider HR projects
- Monitoring service levels and operational performance, driving improvements where required
- Building strong relationships with HR Business Partners, Payroll, IT and other internal stakeholders
- Supporting audits and quality reviews to ensure policies and processes are applied consistently
About You:
We’re looking for someone with experience working within a busy HR Operations or HR Shared Services who is comfortable managing both people and processes.
- Experience across the full employee lifecycle, including onboarding, absence, family leave, reward processes and leavers
- Previous experience supervising, managing or developing a HR team
- Strong HR systems experience and confidence working with HR data
- A good understanding of HR processes, governance and controls
- Excellent organisational skills and strong attention to detail
- A continuous improvement mindset, with an interest in technology and automation
- Strong stakeholder management and communication skills
- The ability to manage competing priorities within a fast‑paced environment
- CIPD qualification, or equivalent experience, would be advantageous
JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We are also committed to protecting and respecting your privacy. We are a specialist Payroll and HR recruitment agency and recruitment business defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements, together with our privacy notices, set out the basis on which any personal data we collect from you or that you provide to us will be processed by us.
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Human Resources Operations Manager employer: JGA Recruitment Group | B Corp™
At JGA Recruitment Group, we pride ourselves on being a B Corp™ certified employer that values sustainability and social responsibility. Our hybrid work model promotes flexibility and work-life balance, while our collaborative culture fosters innovation and professional growth. With opportunities to engage with senior stakeholders and lead impactful projects, you will find a rewarding environment that supports your career development in the dynamic field of workforce reward.
Contact Details:
JGA Recruitment Group | B Corp™ Recruitment Team
