At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and maintain systems.
- Company: Join a dynamic team at a leading travel company in Cheltenham.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Fast-paced environment with a focus on collaboration and innovation.
- Why this job: Be the go-to tech guru and make a real impact on user experience.
- Qualifications: 2 years in IT support, strong Microsoft skills, and a passion for learning.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT Support Analyst you will provide 1st and 2nd line technical support to end-users across the company (including remote colleagues). You will lead on troubleshooting hardware, software, and network issues, maintaining IT systems, and ensuring all users receive timely and effective assistance. You’ll work closely with the Head of IT to make sure we are getting the most out of our internal and telephony systems.
This is a varied, hands-on role that’s perfect for someone who enjoys variety, is highly organised and can work effectively under pressure/juggling conflicting priorities. A strong communicator who combines technical excellence with interpersonal skills, along with a can-do attitude, specific accountabilities include:
- Act as the first point of contact for IT-related issues via phone, email, or helpdesk system to users throughout the company
- Undertake Desktop and Server Administration tasks
- Support user accounts, permissions, and access control through Active Directory / Microsoft 365
- Perform routine maintenance and updates on systems, ensuring compliance with company IT policies
- Provide support to the Head of IT
- Provide overall support for software/hardware used by all employees of the company including remote workers
- Take responsibility for managing the asset inventory
- Support onboarding and offboarding of employees (account setup, equipment preparation)
- Assist with maintaining backups, antivirus systems, and system monitoring
- Work closely and maintain good relations with a variety of IT partners
- Monitor system performance and recommend improvements to meet business needs
- Provide support for printers in conjunction with third party supplier
- Understand and support the telecoms systems used within the company
- Support the in-house Intranet system and related processes
- Understand and provide user support for the company CRM and booking system.
About You: We’re looking for a collaborative team player who is self-motivated and capable of working independently within defined guidelines; you will have an eager willingness to learn and develop (yourself and others). Strong initiative with a results focussed approach.
Technical requirements include:
- Essential:
- Minimum 2 years’ experience in an IT Support/Systems Administrator or Service Desk role
- Strong knowledge of Microsoft Windows Server and Desktop operating systems
- Skilled in using Microsoft 365 Admin Centres, Active Directory and Group Policy
- Basic networking concepts (DNS, DHCP, TCP/IP)
- Strong working knowledge of common desktop applications including Microsoft Office, Teams, Internet browsers, Adobe Suite, etc.
- Advanced Microsoft Excel skills
- Experience with Windows Server administration, user management, and system monitoring
- Familiarity with virtual infrastructure and backup tools (e.g. VMWare/Veeam)
- Hands-on experience with hardware/software installation and troubleshooting
- Experience with SharePoint and Cloud storage
- Awareness of software licensing regulations and compliance requirements
- Basic understanding of networking and physical IT infrastructure
- Desirable (Exposure/Knowledge of):
- Avaya or other enterprise telephony systems
- Cloud-based phone systems
- SQL and relational databases
- PowerShell scripting knowledge
- DHCP and broader Active Directory administration
- Azure / Defender / Other 365 products
- Web technologies: HTML, CSS, PHP, JavaScript
If you’re ready for a challenge and want to play a key role in driving real change, we’d love to hear from you.
Please send your CV and letter of application to: Helen Moylan/ Chief Customer & People Officer recruiting@justgoholidays.com
IT Support Analyst in Gloucester employer: JG Travel Group
Join a dynamic team in Cheltenham as an IT Support Analyst, where your technical skills and customer-focused approach will be valued in a collaborative work culture. We offer competitive salaries, opportunities for professional growth, and a supportive environment that encourages learning and development. With a hands-on role that involves troubleshooting and maintaining IT systems, you'll play a crucial part in enhancing our operations while enjoying the benefits of working in a vibrant office setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Gloucester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what JG Travel Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges JG Travel Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at JG Travel Group!
✨Direct Apply to JG Travel Group
Let's not forget to apply directly through the JG Travel Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Gloucester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at JG Travel Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at JG Travel Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at JG Travel Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
