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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and maintain systems.
- Company: Join a dynamic team at a leading travel company in Cheltenham.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Why this job: Be the go-to tech hero and make a real impact in a fast-paced environment.
- Qualifications: 2+ years in IT support, strong technical skills, and a passion for learning.
- Other info: Collaborative culture with a focus on personal development and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
IT Support Analyst
Full time/ Competitive salary/ Cheltenham office based
(Direct applicants only – no recruitment agencies please)
We are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT Support Analyst you will provide 1st and 2nd line technical support to end-users across the company (including remote colleagues).
You will lead on troubleshooting hardware, software, and network issues, maintaining IT systems, and ensuring all users receive timely and effective assistance. You’ll work closely with the Head of IT to make sure we are getting the most out of our internal and telephony systems.
This is a varied, hands-on role that’s perfect for someone who enjoys variety, is highly organised and can work effectively under pressure/ juggling conflicting priorities.
A strong communicator who combines technical excellence with interpersonal skills, along with a can-do attitude, specific accountabilities include:
- Act as the first point of contact for IT-related issues via phone, email, or helpdesk system to users throughout the company
- Undertake Desktop and Server Administration tasks
- Support user accounts, permissions, and access control through Active Directory / Microsoft 365
- Perform routine maintenance and updates on systems, ensuring compliance with company IT policies
- Provide support to the Head of IT
- Provide overall support for software/hardware used by all employees of the company including remote workers
- Take responsibility for managing the asset inventory
- Support onboarding and offboarding of employees (account setup, equipment preparation)
- Assist with maintaining backups, antivirus systems, and system monitoring
- Work closely and maintain good relations with a variety of IT partners
- Monitor system performance and recommend improvements to meet business needs
- Provide support for printers in conjunction with third party supplier
- Understand and support the telecoms systems used within the company
- Support the in-house Intranet system and related processes
- Understand and provide user support for the company CRM and booking system.
About You:
We’re looking for a collaborative team player who is self-motivated and capable of working independently within defined guidelines; you will have an eager willingness to learn and develop (yourself and others). Strong initiative with a results focussed approach.
Technical requirements include:
Essential:
- Minimum 2 years’ experience in an IT Support/Systems Administrator or Service Desk role
- Strong knowledge of Microsoft Windows Server and Desktop operating systems
- Skilled in using Microsoft 365 Admin Centres, Active Directory and Group Policy
- Basic networking concepts (DNS, DHCP, TCP/IP)
- Strong working knowledge of common desktop applications including Microsoft Office, Teams, Internet browsers, Adobe Suite, etc
- Advanced Microsoft Excel skills
- Experience with Windows Server administration, user management, and system monitoring
- Familiarity with virtual infrastructure and backup tools (e.g. VMWare/Veeam)
- Hands‑on experience with hardware/software installation and troubleshooting
- Experience with SharePoint and Cloud storage
- Awareness of software licensing regulations and compliance requirements
- Basic understanding of networking and physical IT infrastructure
Desirable (Exposure/Knowledge of):
- Avaya or other enterprise telephony systems
- Cloud‑based phone systems
- SQL and relational databases
- PowerShell scripting knowledge
- DHCP and broader Active Directory administration
- Azure / Defender / Other 365 products
- Web technologies: HTML, CSS, PHP, JavaScript
If you’re ready for a challenge and want to play a key role in driving real change, we’d love to hear from you.
Please send your CV and letter of application to: Helen Moylan/ Chief Customer & People Officer
recruiting@justgoholidays.com
#J-18808-Ljbffr
IT Support Analyst employer: JG Travel Group
Contact Detail:
JG Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect IT Support Analyst role.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a mini portfolio of your past projects or challenges you've solved. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to IT support and technical scenarios. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love direct applicants who are eager to join our team!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the IT Support Analyst role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. We love a good story, so share your journey in IT and how it’s led you to us.
Show Off Your Communication Skills: As an IT Support Analyst, strong communication is key. In your application, demonstrate your ability to convey complex technical information clearly and concisely. We want to know you can connect with users effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at JG Travel Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Windows Server, Active Directory, and Microsoft 365. Be ready to discuss your hands-on experience with troubleshooting hardware and software issues, as well as any relevant projects you've worked on.
✨Show Off Your Customer Service Skills
Since this role is all about providing support, think of examples where you've successfully helped users in the past. Highlight your communication skills and how you handle difficult situations with a calm and positive attitude.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific IT issues or user requests. Practice answering questions like, 'How would you troubleshoot a network issue?' or 'What steps would you take to onboard a new employee?' This will show that you're proactive and solution-oriented.
✨Demonstrate Your Eagerness to Learn
The company values a willingness to learn, so be prepared to discuss how you keep your skills updated. Mention any courses, certifications, or personal projects that showcase your commitment to professional development in the IT field.