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- Tasks: Drive customer success and enhance loyalty with JFrog's innovative platform.
- Company: Join JFrog, a leader in DevOps, based in Greater London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Other info: Flexible hours and a chance to work with brilliant minds in the industry.
- Why this job: Be part of a mission to revolutionise software delivery for top companies.
- Qualifications: 7+ years in customer success or related fields, tech-savvy, and great communication skills.
The predicted salary is between 100000 - 125000 £ per year.
Join to apply for the Technical Success Manager role at JFrog. Residency in the Greater London Area is required. At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate. This is a special place with a unique combination of brilliance, spirit and just all‑around great people. Here, if you’re willing to do more, your career can take off. Since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?
Responsibilities:
- Accelerate adoption of JFrog products and value realization.
- Explore new opportunities of expansion by understanding the scope of customer use cases.
- Enhance customer loyalty.
- Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value and the associated NPS/CSAT scores.
- Assist customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog Platform.
- Provide service to the JFrog Sales team by focusing on customers’ strategy, ensuring the JFrog Platform helps customers achieve their goals.
- Formulate and deliver projects by collaborating with JFrog customers based on agreed upon timelines.
- Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects timely and successfully.
- Monitor the customer’s health and their perception of the JFrog brand by becoming a Platform Health Expert.
- Be the first point of escalation.
- Develop full understanding of the JFrog Platform, including the value proposition and sales messaging, and out‑of‑the‑box reporting where needed.
- Plan and execute the success journey.
- Maintain continuous communication and a strong working relationship.
Qualifications:
- Bachelor’s/Master’s Degree in technology or business/management.
- 7+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery.
- 3+ years of experience in the software industry, preferably in SaaS companies in the UK & I.
- Ability to effectively liaise with customers and regional teams/leadership.
- Ability to effectively present technical presentations.
- Flexibility in working hours to accommodate our global presence.
- Fluent English – Mandatory (read/write/speak).
Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Engineering and Information Technology. Industries: Software Development. Salary: £100,000.00–£125,000.00. Location: London, England, United Kingdom.
Technical Success Manager employer: JFrog
Contact Detail:
JFrog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Success Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those at JFrog or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into JFrog's products and values. Show us you understand their mission and how you can contribute to their success. Tailor your examples to highlight your relevant experience!
✨Tip Number 3
Follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the JFrog team and ready to take on the challenge.
We think you need these skills to ace Technical Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Success Manager role. Highlight your experience in customer success management and any relevant technical skills that align with JFrog's mission. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a perfect fit for JFrog. Don’t forget to mention your understanding of the software industry and customer relationships.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate how you've enhanced customer loyalty or improved NPS/CSAT scores in previous roles. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our journey at JFrog!
How to prepare for a job interview at JFrog
✨Know Your Stuff
Make sure you have a solid understanding of the JFrog Platform and its value proposition. Brush up on the latest trends in DevOps and SaaS, as well as how JFrog fits into that landscape. This will help you answer technical questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully managed customer relationships or driven product adoption. Be ready to discuss specific strategies you used to enhance customer loyalty and improve NPS/CSAT scores. This will demonstrate your ability to align with JFrog's mission.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about JFrog’s culture, team dynamics, and future goals. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Practice Your Presentation Skills
Since the role involves presenting technical information, practice delivering clear and concise presentations. You might even want to simulate a scenario where you explain a complex concept related to the JFrog Platform. This will help you feel more at ease during the interview.