Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer success and enhance loyalty with JFrog's innovative platform.
- Company: Join JFrog, a leader in DevOps, based in Greater London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Why this job: Be part of a mission to revolutionise software delivery for top companies.
- Qualifications: 7+ years in customer success or related fields, tech-savvy, and great communication skills.
- Other info: Flexible working hours and a vibrant team culture await you.
The predicted salary is between 80000 - 120000 ÂŁ per year.
Join to apply for the Technical Success Manager role at JFrog.
Residency in the Greater London Area is required.
At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate — and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all‑around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production — a concept we call \”liquid software.\” Wouldn\’t it be amazing if you could join us in our journey?
Responsibilities
- Accelerate adoption of JFrog products and value realization.
- Explore new opportunities of expansion by understanding the scope of customer use cases.
- Enhance customer loyalty.
- Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value and the associated NPS/CSAT scores.
- Assist customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog Platform.
- Provide service to the JFrog Sales team by focusing on customers’ strategy, and to make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals, upsells done on time.
- Formulate and deliver projects by collaborating with JFrog customers based on agreed upon timelines.
- Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects timely and successfully.
- Monitor the customer’s health and their perception of the JFrog brand by becoming a Platform Health Expert.
- Be the first point of escalation.
- Develop full understanding of the JFrog Platform, including the value proposition and sales messaging, and out‑of‑the‑box reporting where needed.
- Plan and execute the success journey.
- Maintain continuous communication and a strong working relationship.
Qualifications
- Bachelor’s/Master’s Degree in technology or business/management.
- 7+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery.
- 3+ years of experience in the software industry, preferably in SaaS companies in the UK & I.
- Ability to effectively liaise with customers and regional teams/leadership.
- Ability to effectively present technical presentations.
- Flexibility in working hours to accommodate our global presence.
- Fluent English – Mandatory (read/write/speak).
Seniority level: Mid‑Senior level.
Employment type: Full‑time.
Job function: Engineering and Information Technology.
Industries: Software Development.
Salary: £100,000.00–£125,000.00.
Location: London, England, United Kingdom.
#J-18808-Ljbffr
Technical Success Manager employer: JFrog
Contact Detail:
JFrog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Success Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those at JFrog or similar companies. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. You never know where a casual chat might lead!
✨Tip Number 2
Show off your skills! Prepare a mini presentation or case study that highlights how you can add value as a Technical Success Manager. Tailor it to JFrog’s mission and values, and be ready to share it during interviews or networking events.
✨Tip Number 3
Stay engaged with JFrog’s community! Follow them on social media, join their forums, and participate in discussions. This not only shows your interest but also helps you understand their culture and customer needs better.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and are willing to take that extra step.
We think you need these skills to ace Technical Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Success Manager role. Highlight your experience in customer success management and any relevant technical skills that align with JFrog's mission. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a perfect fit for JFrog. Don’t forget to mention your understanding of the software industry and customer relationships.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate how you've enhanced customer loyalty or improved NPS/CSAT scores in previous roles. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our journey at JFrog!
How to prepare for a job interview at JFrog
✨Know Your Stuff
Make sure you have a solid understanding of JFrog's products and the concept of 'liquid software'. Brush up on how these tools can accelerate software delivery and enhance customer loyalty. Being able to discuss specific use cases will show that you're not just familiar with the company, but genuinely interested in how you can contribute.
✨Showcase Your Experience
With 7+ years in customer success or related fields, be ready to share specific examples of how you've driven customer adoption and satisfaction in previous roles. Highlight any experience you have in SaaS environments, especially if it relates to the UK market. This will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Technical Questions
As a Technical Success Manager, you'll need to present technical information clearly. Prepare for questions that may require you to explain complex concepts simply. Practise articulating your thoughts on how you would assist customers in creating rollout plans and ensuring they understand the JFrog Platform.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences at JFrog and express your enthusiasm for the company's mission. A strong rapport can set you apart from other candidates and show that you’re a great fit for their team culture.
