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- Tasks: Lead and mentor Customer Success teams while driving customer adoption of JFrog solutions.
- Company: Join JFrog, a leader in DevOps innovation trusted by Fortune 100 companies.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by helping customers scale their DevOps practices.
- Qualifications: 5+ years in technical management with strong leadership and DevOps knowledge.
- Other info: Work in a collaborative culture with cross-functional teams across the UK, Ireland, and France.
The predicted salary is between 48000 - 72000 £ per year.
JFrog is reinventing DevOps to help the world’s greatest companies innovate. Thousands of customers, including most of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production. We are looking for a Manager of Customer Success UK, Ireland & France to lead local teams that work closely with our customers and community, walking them along their journey of building and scaling their DevOps practices, and drive them to stronger adoption of JFrog solutions.
The ideal candidate will bring a history of demonstrated leadership of postsales, working with Technical Success Managers, Solutions Architects, or technology consultants, with an emphasis on coaching, messaging development, and support of strategic solution sales.
Key Responsibilities- Leadership & Team Development: Direct management of three Customer Success teams across the region, mentor CS Managers and individual contributors, fostering a culture of technical excellence and proactive advocacy.
- Strategic Regional Oversight: Define and execute the CS strategy for the UK, Ireland, and France, accounting for local market nuances and language requirements (particularly for the French market).
- Technical Advocacy: Act as a "Player-Coach," occasionally joining deep-dive technical sessions to help customers architect solutions involving Artifactory, Xray, and the wider JFrog Platform.
- Operational Excellence: Drive key performance indicators, including Gross Retention, Net Retention, and Customer Health Scores.
- Cross-Functional Collaboration: Partner closely with Sales, Professional Services, and Product Engineering to ensure a seamless feedback loop between the customer and our roadmap.
- Phenomenal leadership capabilities, including experience in managing a technical group of engineers and architects.
- 5+ years of experience in customer-facing technical management roles.
- Experience with technical pre/post-sales of hybrid solutions (On-prem & SaaS) is an advantage.
- Solid foundation of DevOps, DevSecOps, CI/CD, and Cloud infrastructure and Application Security is an advantage.
- Experience with Data Center architectures, including networking, storage, computing, management and monitoring, backups, high availability, and disaster recovery.
- Residency in the Greater London Area is required.
Employment Details: Seniority level: Director, Employment type: Full-time, Job function: Other.
Manager of Customer Success employer: JFrog
Contact Detail:
JFrog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager of Customer Success
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at JFrog or similar companies. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into JFrog's products and services. Understand how they fit into the DevOps landscape and be ready to discuss how your experience aligns with their needs.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've mentored teams or driven customer success in previous roles. We want to see that you're not just a manager, but a true leader!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the JFrog family.
We think you need these skills to ace Manager of Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Manager of Customer Success. Highlight your leadership experience and any relevant technical management roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can drive adoption of JFrog solutions. Be sure to mention your experience in coaching and mentoring teams.
Showcase Your Technical Skills: Since this role involves a lot of technical advocacy, don’t shy away from showcasing your knowledge in DevOps, CI/CD, and Cloud infrastructure. We love seeing candidates who can bridge the gap between technical and non-technical teams!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JFrog
✨Know Your Stuff
Make sure you brush up on your knowledge of DevOps, CI/CD, and the JFrog platform. Familiarise yourself with their products like Artifactory and Xray, as well as the specific challenges customers face in these areas. This will help you speak confidently about how you can lead teams to drive customer success.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing technical teams. Think about times when you've mentored others or fostered a culture of excellence. Be ready to discuss how you can apply these skills to develop the Customer Success teams at JFrog.
✨Understand the Market Nuances
Since this role covers the UK, Ireland, and France, it's crucial to understand the local market dynamics and language requirements. Research cultural differences and customer expectations in these regions, particularly in France, to demonstrate your strategic thinking during the interview.
✨Collaborate and Communicate
Highlight your experience in cross-functional collaboration. Be prepared to discuss how you've worked with sales, product engineering, and other departments to enhance customer experiences. Show that you can be the bridge between technical teams and customers, ensuring seamless communication and feedback.
