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- Tasks: Guide customers to maximise their success with JFrog products and enhance their experience.
- Company: Join JFrog, a leading innovator in DevOps with a vibrant team culture.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a mission that impacts software delivery for top global companies.
- Qualifications: 7+ years in customer success or related fields, with SaaS experience preferred.
- Other info: Dynamic role with potential for travel and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
Residency in the Greater London Area is required.
At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if you’re willing to do more, your career can take off. Since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production - a concept we call “liquid software.”
We’re looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with JFrog customers in the UK & I, focusing on three aspects:
- Accelerate adoption of JFrog products and value realization.
- Explore new opportunities for expansion by understanding the scope of customer use cases.
- Enhance customer loyalty.
As a Technical Success Manager at JFrog you will…
- Be the customer’s trusted advisor.
- Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores.
- Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform.
- Provide service to the JFrog Sales team by focusing on customers’ strategy, ensuring the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time.
- Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines.
- Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successful manner.
- Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert.
- Effectively communicate technical knowledge and operational excellence to customers on best practices, ensuring they maintain a healthy platform.
- Be the first point of escalation.
- Develop a full understanding of the JFrog Platform, including the value proposition and sales messaging, out-of-the-box reporting where needed, success journey planning and execution, and continuous communication and working relationship.
To be a Technical Success Manager at JFrog you need...
- Bachelor’s/Master's Degree in Technology or business/management.
- 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery.
- 3+ years of experience in the software industry, preferably in SaaS companies in the UK & I.
- Ability to effectively liaise with customers and regional teams/leadership.
- Ability to effectively present technical presentations.
- Flexibility in working hours to accommodate our global presence.
- Occasional travel to visit customers in person in the UK & I region.
- Fluent English – Mandatory (read/write/speak).
Technical Success Manager in London employer: JFrog
Contact Detail:
JFrog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your achievements and projects. This is your chance to demonstrate how you can add value as a Technical Success Manager at JFrog.
✨Tip Number 3
Prepare for those interviews! Research JFrog’s products and think about how you can help customers adopt them. Be ready to discuss your past experiences and how they relate to the role. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the JFrog team. Let’s make it happen!
We think you need these skills to ace Technical Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Success Manager role. Highlight your experience in customer success and any relevant technical skills that align with JFrog's mission. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your understanding of the JFrog Platform and its impact on customers.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to enhance customer loyalty and drive product adoption. Numbers and outcomes speak volumes, so let us know how you've made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our journey at JFrog!
How to prepare for a job interview at JFrog
✨Know Your Stuff
Make sure you have a solid understanding of the JFrog Platform and its value proposition. Brush up on the technical aspects and be ready to discuss how you can help customers realise value from their products.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your success in customer success management or similar fields. Highlight how you've helped clients achieve their goals and improved their satisfaction scores.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about JFrog’s customer engagement strategies and how they measure success. This shows your genuine interest in the role and helps you understand their expectations better.
✨Demonstrate Your Communication Skills
As a Technical Success Manager, you'll need to communicate complex ideas clearly. Practice explaining technical concepts in simple terms, and be prepared to present a mock scenario where you guide a customer through a challenge.
