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- Tasks: Lead and mentor Customer Success teams to enhance client experiences and drive software adoption.
- Company: Join JFrog, a pioneering company in the DevOps space with a vibrant culture.
- Benefits: Competitive salary, career growth opportunities, and a chance to work with top-tier clients.
- Why this job: Be part of an innovative mission that impacts how companies deliver software globally.
- Qualifications: 5+ years in customer-facing technical roles and strong leadership skills required.
- Other info: Dynamic environment with opportunities for professional development and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Residency in the Greater London Area is required.
At JFrog, we are reinventing DevOps to help the world's greatest companies innovate. This is a special place with a unique combination of brilliance, spirit, and all-around great people. Here, if you're willing to do more, your career can take off. Since software plays a central role in everyone's lives, you'll be part of an important mission. Thousands of customers, including most of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production, a concept we call "liquid software."
We are looking for a Manager of Customer Success for the UK, Ireland & France to lead the local teams that work closely with our customers and community, guiding them in building and scaling their DevOps practices, and driving stronger adoption of JFrog solutions. The ideal candidate will have a history of demonstrated leadership in post-sales, working with Technical Success Managers, Solutions Architects, or technology consultants, with an emphasis on coaching, messaging development, and support of strategic solution sales.
As a Manager of Customer Success UK, Ireland & France in JFrog you will:
- Leadership & Team Development: Direct management of three Customer Success teams across the region. You will mentor CS Managers and individual contributors, fostering a culture of technical excellence and proactive advocacy.
- Strategic Regional Oversight: Define and execute the CS strategy for the UK, Ireland, and France, accounting for local market nuances and language requirements (particularly for the French market).
- Technical Advocacy: Act as a "Player-Coach." You will occasionally join deep-dive technical sessions to help customers architect solutions involving Artifactory, Xray, and the wider JFrog Platform.
- Operational Excellence: Drive key performance indicators, including Gross Retention, Net Retention, and Customer Health Scores.
- Cross-Functional Collaboration: Partner closely with Sales, Professional Services, and Product Engineering to ensure a seamless feedback loop between the customer and our roadmap.
To be a Manager of Customer Success UK, Ireland & France in JFrog you need:
- Phenomenal leadership capabilities, including experience in managing a technical group of engineers and architects.
- 5+ years of experience in customer-facing technical management roles.
- Experience with technical pre/post-sales of hybrid solutions (On-prem & SaaS) is an advantage.
- Solid foundation of DevOps, DevSecOps, CI/CD, and Cloud infrastructure and Application Security is an advantage.
- Experience with Data Center architectures, including networking, storage, computing, management and monitoring, backups, high availability, and disaster recovery.
Manager of Customer Success in London employer: JFrog
Contact Detail:
JFrog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager of Customer Success in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. It’s a great way to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for Customer Success roles and practice your answers. We want you to feel confident and ready to tackle anything that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at JFrog!
We think you need these skills to ace Manager of Customer Success in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Manager of Customer Success role. Highlight your leadership experience and any technical management roles you've held, as this is what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your background aligns with our mission at JFrog. Be genuine and let your personality come through.
Showcase Your Technical Skills: Since this role involves a lot of technical advocacy, don’t shy away from mentioning your experience with DevOps, CI/CD, and cloud infrastructure. We want to see how you can bring value to our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JFrog
✨Know Your Stuff
Make sure you brush up on your knowledge of DevOps, CI/CD, and the JFrog platform. Familiarise yourself with their products like Artifactory and Xray, as well as the latest trends in the industry. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing technical teams. Think about times when you mentored others or drove a project to success. Be ready to discuss how you foster a culture of excellence and collaboration within your teams.
✨Understand the Customer Journey
Since this role is all about customer success, be prepared to talk about how you've helped customers adopt solutions in the past. Share specific strategies you've used to drive customer engagement and retention, and how you’ve collaborated with other departments to enhance the customer experience.
✨Cultural Fit Matters
JFrog values a unique spirit and teamwork, so think about how you can demonstrate that you align with their culture. Prepare to discuss how you work in a team, your approach to problem-solving, and how you advocate for customers while balancing business needs.
